Client Experience & Data Support Specialist

Press Ganey; South Bend (IN); On-site; USD 50,000 - 54,000; Full time

Job summary

Press Ganey is seeking a Client Support Specialist in the United States (Indiana) to join a collaborative team responsible for client data ingress, surveying, and reporting throughout the lifecycle of partnerships. You will gather requirements and configure platforms to meet client needs.

The role emphasizes clear communication, analytical thinking, and timely delivery, with a focus on issue resolution and meeting implementation timelines across healthcare clients and internal teams.

Qualifications

• 1-2 years of relevant experience in information technology, health care, client facing project management or operations role.
• Experience working at or with health systems.
• Excellent written and verbal communication skills are required.
• Excellent analytical, organization and problem-solving skills.
• Strong attention to detail.
• Proficiency with Microsoft Office (Excel, Word, Outlook, etc.).

Responsibilities

• Work within the Client Support team to address client data, surveying, and reporting requests.
• Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements.
• Capture client requirements to appropriately configure products to meet client needs.
• Offer clients best practice workflow design and associated application configurations.
• Use tools to configure, test and validate all patient experience products.
• Responsible for client support throughout the implementation or on-going support cycle.
• Prioritize workload and manage timelines to meet client target dates for projects and implementations.
• Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests.
• Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed.

Skills

Communication skills

Analytical skills

Attention to detail

Problem-solving

Ability to handle stressful situations

Education

Bachelor's degree preferred in economics, computer science, or related field

Tools

Microsoft Office

Job description

Press Ganey is seeking a Client Support Specialist in the United States (Indiana) to join a collaborative team responsible for client data ingress, surveying, and reporting throughout the lifecycle of partnerships. You will gather requirements and configure platforms to meet client needs.

The role emphasizes clear communication, analytical thinking, and timely delivery, with a focus on issue resolution and meeting implementation timelines across healthcare clients and internal teams.