Client Onboarding Specialist II - Drive Go-Live & Adoption

AIT Worldwide Logistics; Itasca (IL); On-site; USD 61,000 - 91,000; Full time

Benefits offered by this job

Medical benefits

Tuition Reimbursement

401(k)

Job summary

AIT Worldwide Logistics is seeking a Client Onboarding Specialist II to professionally onboard clients, drive early adoption in the first 90 days, and help establish companywide onboarding processes for Home Delivery services.

You will collaborate with account executives, engineers, training and support teams to ensure a smooth kickoff, and you will monitor metrics, prepare reports, and maintain strong client relationships to improve satisfaction and retention.

Qualifications

• Bachelor’s degree in related field or demonstrated experience required.
• 3+ years Experience in a customer service or support role Required
• 3+ years Project management role with significant experience coordinating schedules with internal teams, and control for timely completion monthly close. Tracking and analyzing financial data and producing reports regularly Required
• 3+ years Experience in a project management, scheduling, and task management Required
• 3+ years Proficient in MS Word, Excel, AS400 experience preferred, but not required Required
• 5+ years experience in logistics and transportation Preferred

Responsibilities

• Responsible for the entire customer onboarding process, from implementation kickoff to solution go-live and adoption.
• Plan and implement new Client Accounts using strong organizational and project management skills
• Utilize internal tools and procedures for screen sharing, project timeline, task management, recording training materials, creating documentation, implementation tracking, and any other way to aid in the implementation of new Client Accounts
• Builds an understanding and distribute rules of engagement, SOPs, program service level agreements, performance metrics, project status and establishing an escalation matrix
• Coordinate task execution with account executives, implementation engineers, training, and support teams to ensure a seamless and efficient onboarding experience for customers
• Conduct check-ins with customers after solution go-live to receive feedback and identify opportunities for improved solution usage. Holds weekly, bi-weekly and monthly internal and client calls as required
• Provide and support weekly executive status reports to Manager and the implementation manager
• Build strong relationships with client stakeholders and communicate with clients and stakeholders daily
• Assists with special projects relating to internal projects

Skills

Project management

MS Word

Excel

Communication

Time management

Interpersonal skills

Customer service

Team collaboration

Education

Bachelor's Degree

Tools

AS400

Job description

AIT Worldwide Logistics is seeking a Client Onboarding Specialist II to professionally onboard clients, drive early adoption in the first 90 days, and help establish companywide onboarding processes for Home Delivery services.

You will collaborate with account executives, engineers, training and support teams to ensure a smooth kickoff, and you will monitor metrics, prepare reports, and maintain strong client relationships to improve satisfaction and retention.