Sales Support Coordinator

Quest Diagnostics; Marlborough (MA); On-site; USD 32,000 - 49,000; Full time

Benefits offered by this job

Day 1 medical

401(k) match

Annual incentive plans

Education assistance

Employee stock purchase plan

Career advancement opportunities

PTO / vacation

Well-being programs

Job summary

Quest Diagnostics is seeking a Sales Support Coordinator in Marlborough, MA, Monday to Friday, 8:00 AM to 5:00 PM. The role supports Commercial Sales Representatives, handles entry and startup of new accounts, and coordinates pricing, demographics, connectivity requests, and billing adjustments.

Ideal candidates will have 2–3 years in technical, billing, or customer support roles, strong PC skills (Excel, Word, PowerPoint, Access), and excellent communication and organizational abilities.

Qualifications

• 2-3 years of technical, billing, or customer support experience

Responsibilities

• Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.
• Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.
• QC entry into lab and billing system for all new accounts.
• Create & maintain client files for audit purposes
• Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives.
• Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.
• Assist Customer Solutions Specialist in the process of new account set up and onboarding.

Skills

Excel

Word

PowerPoint

Access

Communication skills

Organizational skills

Team player

Customer focused

Action oriented

Attention to detail

Ethics and values

Functional technical skills

Perseverance

Education

Bachelor's degree (Preferred)

High School Diploma or Equivalent (Required)

Job description

Job Description

Sales Support Coordinator - Marlborough, MA, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $23.48 - $35.23 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Job Description

Sales Support Coordinator - Marlborough, MA, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $23.48 - $35.23 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Facilitate smooth client set up process to ensure accuracy, efficiency, and client satisfaction. Support field sales; designed to increase the field representatives' client interactions

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.
• Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.
• QC entry into lab and billing system for all new accounts.
• Create & maintain client files for audit purposes
• Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives.
• Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.
• Assist Customer Solutions Specialist in the process of new account set up and onboarding.

Qualifications

Required Work Experience:

• 2-3 years of technical, billing, or customer support experience

Skills

• Strong PC skills including Excel, Word, PowerPoint, and Access
• Strong communication skills
• Solid organizational skills
• Team Player
• Customer Focused
• Action Oriented
• Attention to Detail
• Ethics and Values
• Functional Technical Skills
• Perseverance

Education

• Bachelor's Degree (Preferred)
• High School Diploma or Equivalent (Required)

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.