Service Account Specialist - Billing

Quest Diagnostics Incorporated; Clifton (NJ); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Day 1 Medical and dental/vision for FT

401(k) plan with company match

Employee stock purchase plan

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated in Clifton, NJ, is seeking a Service Account Specialist - Billing to streamline and educate on billing processes for physicians, office staff, and patients. You will visit 6-8 clients daily in the NJ/NYC area, with 25–50% field work and some overnights.

Pay starts around $66,550/year with potential performance bonus. Responsibilities include improving data quality, educating clients, supporting Sales with training, and resolving billing issues.

Qualifications

• High School diploma or GED required.
• 3+ years of healthcare medical billing/claims experience.
• Experience with Microsoft Office Suite and basic CRM tools.
• Willingness to travel 25–50% to client sites.

Responsibilities

• Improve billing data quality through education and account management of customers.
• Conduct client visits (virtual/in-person) prioritizing education needs based on trends.
• Support Commercial Sales team with client training and education for large new customers or initiatives.
• Act as liaison for customer billing problems and coordinate resolution with relevant teams.
• Drive improvement toward defined billing metrics and goals.
• Document all significant client interactions in CRM (Salesforce.com).
• Other duties as assigned, including special projects.

Skills

Written/Verbal communication

Organization/Time management

Problem solving

Customer relationships

Education

High School Diploma or GED

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Outlook

Word

Excel

Job description

Job Description

Service Account Specialist - Billing - Clifton, NJ/NYC | Monday to Friday, 8:00 AM to 5:00 PM Eastern

As a Billing Service Specialist, this position will be based in the New Jersey/NYC area and be responsible for representing Quest Diagnostics to our clients in a professional manner. This role will streamline, improve, and enhance the billing experience for physicians, office staff and patients through education while reducing missing information inflows, revenue loss, denial inflow, and bad debt for Quest Diagnostics. The Billing Service Specialist will be required to work in the field (outside an office) at least 25-50% of the time in and around the New Jersey/NYC area, visiting 6-8 clients a day with one day per week for office work. Some overnight travel may be required.

Pay range: $66,550+/ year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Improve billing data quality through the education and account management of customers, with efforts and emphasis to reduce missing information, bad debt, non-supported diagnosis/non-covered test write-offs, self-pay write-offs, and third-party denials.
• Conduct Client visits (Virtual/InPerson). Account visits will be prioritized based on evaluation of trends that show education needs in:
  • Medicare Limited Coverage Policy/ABN
  • Medicaid requirements/policies
  • Regional specific third-party requirements/policies
  • Ordering provider registration (PECOS)
  • Missing demographic/insurance information for ordering physician and patient
• Support Commercial Sales team with client training and education as required for large new customers and/or new billing initiatives.
• Act as liaison for customer billing problems as necessary and communicate those to the appropriate person or department for resolution.
• Drive improvement to defined goals.
• Document all significant client interaction in CRM application (Salesforce.com).
• Other duties as assigned include special projects, etc.

Qualifications:

Required Qualifications:

• High School Diploma/GED
• 3+ years of experience with healthcare medical billing/claims experience
• Experience working with Microsoft Office Suite
• Ability to travel up to 25-50% of the time to client sites.
  • Reliable personal transportation (automobile)
• Strong Written/Verbal Communication skills
• Strong organization/time management skills
• Strong problem-solving skills.
• Ability to develop and sustain good customer relationships.
• Cell phone and home internet connectivity for work use.
• Ability to use Microsoft Office productions including Outlook, Word, and Excel.
• Ability to use instant messaging, video conferencing, and virtual meeting tools.

Preferred Qualifications:

• College degree or equivalent experience
• Experience working with data - pulling and analyzing information to understand root cause/trends/opportunities.
• 3+ years of experience with face to face/virtual customer relationship management
• Experience working independently and as part of a team.
• Knowledge of Medicare/Medicaid coverage policies.
• Knowledge of ICD-10 coding and rules.
• Some Microsoft Access experience

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.