Client Onboarding Lead — Smooth Launches

Signpost; Austin (TX); Hybrid; USD 45,000 - 50,000; Full time

Job summary

Signpost AI is seeking an Onboarding Specialist in the Austin, TX area to get new customers set up and running on our AI answering, receptionist, and digital marketing services. You’ll own each account from the welcome call through launch, collecting information, coordinating with internal teams, and keeping customers updated until live.

Most onboarding is completed in 2–4 weeks. If you’re organized, enjoy talking on the phone, and like seeing a project through to the finish, this role is a

Qualifications

• Clear communication and empathy when guiding customers.
• Ability to navigate conversations with multiple stakeholders.
• Experience in customer-facing roles and onboarding is a plus.

Responsibilities

• Serve as the primary onboarding contact for new Signpost AI customers.
• Conduct welcome calls, gather required information, and set onboarding expectations.
• Coordinate with fulfillment and technical teams on websites, Local Services Ads, and social media.
• Push accounts through the onboarding steps and maintain proactive customer updates.
• Identify and troubleshoot early onboarding challenges with practical solutions.
• Answer questions and handle routine issues professionally and confidently.
• Manage multiple accounts with accurate records and timely follow-up.
• Aim to complete onboarding within 2–4 weeks depending on services purchased.
• Transition the account to the Customer Success Manager after onboarding.

Skills

Communication

Phone presence

Relationship building

Customer service

Account management

Problem solving

Time management

Independence

Empathy

English fluency

Job description

Signpost AI is seeking an Onboarding Specialist in the Austin, TX area to get new customers set up and running on our AI answering, receptionist, and digital marketing services. You’ll own each account from the welcome call through launch, collecting information, coordinating with internal teams, and keeping customers updated until live.

Most onboarding is completed in 2–4 weeks. If you’re organized, enjoy talking on the phone, and like seeing a project through to the finish, this role is a