Client Onboarding & Implementation Specialist

JP Morgan Chase; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

JP Morgan Chase is seeking a Client Onboarding Associate in Charlotte, NC to lead onboarding initiatives and deliver seamless implementations. You will work with cross-functional teams to build strong client relationships and ensure satisfaction from the first interaction.

You'll apply project management, process improvement and risk awareness to guide clients through onboarding to the Chase platform, contributing to a culture of continuous improvement and client-focused outcomes.

Qualifications

• 1+ years of experience managing and executing strategic initiatives.
• Proven ability to lead client onboarding processes and transitions.
• Demonstrated proficiency in conflict management and collaboration.
• Experience driving continuous improvement in operating platforms.
• Data and tech literacy with openness to new technologies.

Responsibilities

• Lead the execution of strategic initiatives in client onboarding to Chase platform.
• Analyze and resolve complex issues while ensuring policy compliance.
• Leverage emotional intelligence to manage conflicts and foster collaboration.
• Drive continuous improvement using design thinking to boost efficiency.
• Plan and organize day-to-day team work within procedures.

Skills

Project management

Client onboarding

Conflict management

Tech literacy

Emotional intelligence

Job description

JP Morgan Chase is seeking a Client Onboarding Associate in Charlotte, NC to lead onboarding initiatives and deliver seamless implementations. You will work with cross-functional teams to build strong client relationships and ensure satisfaction from the first interaction.

You'll apply project management, process improvement and risk awareness to guide clients through onboarding to the Chase platform, contributing to a culture of continuous improvement and client-focused outcomes.