Client Implementation & Onboarding Lead

pressganey; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Press Ganey is a leading provider of experience measurement, data analytics, and insights for the healthcare and other industries. The Implementation Manager will be the primary client contact for onboarding, aligning product configuration with client goals, and coordinating across internal teams to drive a successful go‑live and delivery handoff.

Ideal candidates will demonstrate analytical thinking, entrepreneurial mindset, and strong communication skills to ensure client confidence and timely

Responsibilities

• Provides day to day oversight of the client implementation including understanding the clients' goals and use cases, recommend and guide product configuration, help set expectations, and establish priorities.
• Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally.
• Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success.
• Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.

Job description

Press Ganey is a leading provider of experience measurement, data analytics, and insights for the healthcare and other industries. The Implementation Manager will be the primary client contact for onboarding, aligning product configuration with client goals, and coordinating across internal teams to drive a successful go‑live and delivery handoff.

Ideal candidates will demonstrate analytical thinking, entrepreneurial mindset, and strong communication skills to ensure client confidence and timely