Sr. Client Implementations Specialist

The Clearing House; North Carolina; On-site; USD 70,000 - 90,000; Full time

Job summary

The Clearing House is seeking a Client Implementations Specialist in North Carolina to provide expertise in onboarding and implementation activities. Responsibilities include leading client onboarding, developing training materials, and conducting user acceptance testing (UAT). The ideal candidate will have a Bachelor's degree in computer science or a related field and at least 5 years of experience in client onboarding and system implementation. This full-time role requires strong communication skills and attention to detail.

Qualifications

• Minimum 5 years of experience in client onboarding and integration.
• Proven experience in user acceptance testing and/or system implementation.
• Ability to work with all levels within the organization.

Responsibilities

• Lead client onboarding and implementation activities.
• Collaborate with stakeholders for test coverage assurance.
• Monitor and evaluate implementation success.

Skills

Client onboarding

Integration experience

Testing support

XML language

Attention to detail

Technical writing

MS Project

SDLC understanding

Education

Bachelor's degree in computer science or related field

Tools

Windows

Linux

IBM MQ

Job description

Client Implementations Specialist page is loaded## Client Implementations Specialistlocations: North Carolina Officetime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR100071**Position summary:**The Client Implementation Specialist’s will provide expertise leading onboarding and implementation activities for TCH systems, processes, and products and conducting in user acceptance testing (UAT). The Specialist will ensure high level of client satisfaction by driving seamless implementation and onboarding experiences for clients and stakeholders as well as quality assurance through thorough testing. The Client Implementation Specialist will understand and troubleshoot company products, services and systems. Determine and review project plans. Coordinate product needs between clients and company team members.**Qualifications required:*** Bachelor’s degree in computer science or related field with a minimum of 5 years of experience* Candidate requires minimum 3+ years of client onboarding and integration experience* Candidate requires minimum 3+ years of experience performing testing support for internally developed applications* Experience with Windows and Linux based distributed systems, IBM MQ and connect direct technologies* Definitive and fundamental understanding of XML language used in messaging* Must be detail oriented and organized in both thought and practice* Must be able to communicate ideas, both in written and verbal, in a clear, concise and professional manner; including technical writing skills* Ability to work with all levels within the organization* Strong attention to detail to ensure firm policies and procedures are adhered* Proficiency with MS Office applications including MS Project* Proven experience in user acceptance testing and/or system implementation.* Strong understanding of software development lifecycles (SDLC) and quality assurance processes.**Essential functions and responsibilities:*** Lead client onboarding and implementation activities, ensuring timely and successful adoption of systems or products.* Develop certification plans that validate the business and technical requirements.* Collaborate with stakeholders to define acceptance criteria and ensure comprehensive test coverage.* Identify, document, and track issues, bugs, and inconsistencies, working closely with technology teams for resolution.* Test new product software application or enhancements to existing software application* Maintain detailed documentation, including test results, defect logs, and testing/implementation metrics.* Implement improvements in testing processes that reduce risk and drives efficiencies.* Serve as the primary point of contact for clients during implementation, providing guidance and addressing concerns.* Develop and deliver training materials, user guides, and support documentation for end-users.* Conduct system configurations, data migrations, and customizations based on client requirements.* Coordinate cross-functional teams to ensure all implementation milestones are met.* Monitor and evaluate implementation success, collecting feedback for continuous improvement.**Knowledge & Skills:*** Development of onboarding and implementations project plans* Development of test cases and supporting documentation against requirements experience.* Ability to continuously enhance testing criteria and results reporting* As directed, undertake additional duties and responsibilities that may arise from time to time.* Ability to build relationships, build consensus, negotiate solutions, and guide customers through their decision process is highly desirable.**Physical demands and work environment:**Work is generally sedentary in nature but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.**Performance standards:**Candidate should be mature, collegial, self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous. S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.The Clearing House operates U.S-based payments networks that clear and settle more than $2 trillion each day through wire, ACH, check image, and real-time payments. It is the nation’s most experienced payments company, with a long track record of providing secure and reliable systems, payments innovation, and strategic thought leadership to financial institutions. In 2017, The Clearing House revolutionized U.S. payments by introducing the RTP(R) network, which supports the immediate clearing and settlement of payments, along with the ability to exchange related payment information across the same secure channel. These RTP capabilities enable all financial institutions to offer safer, faster, and smarter digital transaction services for their corporate and retail customers. Learn more at .