Client Navigator & Care Coordinator

Odyssey House of Utah; Salt Lake City (UT); On-site; USD 27,000 - 39,000; Full time

Job summary

Odyssey House of Utah is seeking a Client Navigator to guide prospective clients from initial contact through enrollment and care. You will triage needs, verify funding, remove barriers, and coordinate scheduling and transportation while documenting steps in Zendesk, Monday.com, and BestNotes.

Daily tasks include engaging new leads, conducting screenings, coordinating intakes and medical clearances, and ensuring timely, trauma-informed communication.

Qualifications

• Minimum one year in admissions, behavioral health, case management, or customer-service role.
• Strong verbal and written communication; skilled at de-escalation and rapport-building.
• Knowledge of SUD/MH terminology, family systems, and program eligibility requirements.
• Proficiency with Microsoft Office or Google Workspace and comfort using Zendesk, Monday.com, and BestNotes.
• Valid driver’s license and reliable transportation for occasional field assignments.
• Bilingual (Spanish/English) or other high-need language preferred.

Responsibilities

• Engage with new leads and maintain relationships through enrollment or closure.
• Verify funding and conduct screenings and eligibility checks.
• Coordinate scheduling and transportation via Monday.com; initiate tasks with notes.
• Document all client interactions in Zendesk and summarize in BESTNotes within 24 hours.
• Maintain Navigator Tracker with current statuses, next-contact dates, and outcomes.
• Provide cross-team collaboration and timely updates to partners and courts.

Skills

Customer-service

Communication

De-escalation

Rapport-building

SUD/MH terminology

Family systems

Program eligibility

Microsoft Office

Google Workspace

Zendesk

Monday.com

BestNotes

Driver’s license

Transportation

Bilingual (Spanish/English)

Tools

Zendesk

Monday.com

BestNotes

Microsoft Office

Google Workspace

Job description

Odyssey House of Utah is seeking a Client Navigator to guide prospective clients from initial contact through enrollment and care. You will triage needs, verify funding, remove barriers, and coordinate scheduling and transportation while documenting steps in Zendesk, Monday.com, and BestNotes.

Daily tasks include engaging new leads, conducting screenings, coordinating intakes and medical clearances, and ensuring timely, trauma-informed communication.