Field-Based Homecare Navigator & Client Advocate

Focus HealthCare Solutions; Liberty (MO); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Mileage Reimbursement

Cellphone Reimbursement

Paid Time off

401K — employer match

Insurance: Medical, Dental, Vision (em

Job summary

Focus Healthcare seeks a Homecare Navigator to manage client relationships from initial inquiry through the entire care journey.

You will lead client intake, assessments, onboarding, and serve as the main contact, collaborating with families, caregivers, and state coordinators to ensure plans are followed and issues resolved. This hybrid, field-based role emphasizes proactive care and strong documentation.

Qualifications

• Experience in home care, social work, healthcare, human services, case management, client relations, or account management preferred.
• Background in intakes, assessments, or care plan development strongly preferred.
• Experience with Medicaid waiver programs, service coordinators, older adults, or family caregivers a plus.
• Excellent relationship-building, communication, and conflict-resolution skills.
• Comfortable working independently in the field while staying closely connected to the team.

Responsibilities

• Serve as the first point of contact for new client inquiries and conduct in-home, non-clinical assessments.
• Determine when a case needs escalation to a nurse, and route it accordingly.
• Build accurate, thorough care plans and guide clients through intake documentation and next steps.
• Guide new clients and families through onboarding, setting realistic expectations for scheduling and service.
• Partner with scheduling and operations to support a strong caregiver match and timely start of care.
• Stay in close contact during a client's first weeks to catch and resolve issues early.
• Build lasting, trusted relationships with clients and families through regular visits and check-ins.
• Spot early warning signs of dissatisfaction or risk, and create proactive retention plans.
• Own client concerns through to resolution — and follow up to confirm they're truly resolved.
• Confirm caregivers are following the established plan of care through home visits and service reviews.
• Keep care plans current and document visits, calls, and concerns promptly and accurately.
• Partner closely with operations, scheduling, quality, and caregiver teams to resolve service gaps.
• Build strong working relationships with state service coordinators and referral partners.
• Represent Focus Healthcare professionally, reinforcing our reputation for responsive, person-centered care.

Skills

Home care experience

Relationship-building

Communication skills

Independent field work

Job description

Focus Healthcare seeks a Homecare Navigator to manage client relationships from initial inquiry through the entire care journey.

You will lead client intake, assessments, onboarding, and serve as the main contact, collaborating with families, caregivers, and state coordinators to ensure plans are followed and issues resolved. This hybrid, field-based role emphasizes proactive care and strong documentation.