Client Manager - Site Design

Ladders; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Career development paths

Remote work options

Community-impacting work

Wellness program

Health/Vision/Dental

Job summary

Ladders is seeking a Client Manager - Site Design to join our staffing team. You will be the trusted partner to key clients, shaping strategy, nurturing relationships, and driving growth across targeted accounts while coordinating with internal leaders.

This remote US-based role offers a competitive salary between $100,000 and $120,000, plus a benefits package and a bonus program. A bachelor’s in engineering or related field and substantial client experience are required.

Qualifications

• Bachelor’s degree in engineering or related field.
• At least eight years of client experience with increasing responsibility.
• Strong communication skills.
• Ability to work collaboratively in a team environment.
• Passion for positively impacting communities.

Responsibilities

• Manage key client accounts as the primary point of contact.
• Develop a deep understanding of the client’s business and industry.
• Create tailored communication plans for client updates.
• Execute growth plans for targeted clients and cross-sell services.
• Lead efforts to secure repeat client work through exceptional service.
• Manage client expectations and negotiate outcomes.
• Coordinate with internal leaders to address client concerns.

Skills

Communication skills

Team collaboration

Relationship management

Community impact

Education

Bachelor's degree in engineering or related field

Job description

For our client, we are seeking a Client Manager - Site Design to join the team of a leader in the Staffing space.

This role will serve as a trusted partner to key clients, helping drive strong relationships, repeat business, and growth across targeted accounts. The Client Manager will balance client service, account strategy, and internal coordination to ensure expectations are met and opportunities for expanded engagement are captured. The position is well-suited for a relationship-focused professional who can translate client needs into actionable plans while supporting community-impacting work.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,000 – $120,000 annually

Responsibilities

• Manage key client accounts as the primary point of contact
• Develop a deep understanding of the client’s business and industry
• Create tailored communication plans for client updates
• Execute growth plans for targeted clients and cross-sell services
• Lead efforts to secure repeat client work through exceptional service
• Manage client expectations and negotiate outcomes
• Coordinate with internal leaders to address client concerns

Qualifications

• Bachelor’s degree in engineering or a related field preferred
• Minimum of eight years of client experience with increasing responsibility
• Strong communication skills
• Ability to work collaboratively in a team environment
• Passion for positively impacting communities

Benefits

• Competitive 401(k) match
• Tailored career development paths
• Flexible work arrangements including remote options
• Engagement in community-impacting work
• Participation in a wellness program promoting balanced lifestyles
• Traditional benefits package including health care, vision, and dental
• Opportunity to participate in a performance-based bonus system

Our client is an equal opportunity employer.