Client Manager, Site Design — Hybrid/Remote Growth Lead

Openkrill; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) match

Tailored development paths

Flexible work arrangements

Wellness program

Bonus system for performance

Job summary

Olsson is seeking a Client Manager to serve as the main point of contact for a key client or a targeted client, building strong relationships and ensuring client satisfaction. The role oversees client service management and delivers high‑quality solutions to engineering and design needs.

You will work with project managers to drive execution plans, understand the client’s business, present growth opportunities, and coordinate regular progress updates. Travel to client sites may be required.

Qualifications

• Bachelor’s degree in engineering or related area preferred.
• Minimum of eight years of client experience with increasing responsibility.
• Strong communication skills and ability to work well on a team.

Responsibilities

• Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans.
• Develops a deep understanding of the client’s business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client.
• Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects.
• May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services.
• Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service.
• Manages client expectations and negotiates outcomes.
• Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions.

Education

Bachelor’s degree in engineering or related area

Job description

Olsson is seeking a Client Manager to serve as the main point of contact for a key client or a targeted client, building strong relationships and ensuring client satisfaction. The role oversees client service management and delivers high‑quality solutions to engineering and design needs.

You will work with project managers to drive execution plans, understand the client’s business, present growth opportunities, and coordinate regular progress updates. Travel to client sites may be required.