Sr. Client Manager (Tribal/IHS) - LHB

Luminare Health Benefits Inc.; United States; Remoto; USD 78.000 - 146.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k) plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Supplemental life insurance

Employee assistance program

Paid holidays

Tuition reimbursement

Other incentives

Descrizione del lavoro

Luminare Health is seeking a Senior Client Manager to provide high-level consultative and strategic oversight for complex accounts, driving retention, service excellence, and revenue growth for an assigned book of business.

You will cultivate relationships with clients and brokers, identify sales opportunities, and coordinate with client coordinators to support 5–7 complex groups, maintaining senior-level contact with stakeholders.

Competenze

• Bachelor’s Degree and 7 years’ experience in Tribal/IHS client management or similar TPA/health insurance with client-facing responsibilities.
• Understanding of Tribal/IHS self-funding and employee benefit plans.
• Knowledge of benefit-related federal laws (ERISA, COBRA, HIPAA, ACA).
• Ability to travel up to 25%.
• Excellent written and verbal communication and outstanding organizational skills.
• Ability to interact with senior level executives and present effectively.

Mansioni

• Provide high-level consultative and strategic oversight for new or existing complex accounts to meet retention, service, and revenue targets.
• Cultivate relationships with clients and brokers, identify sales opportunities, and service accounts to expand the business.
• Support and service between 5–7 complex groups of clients.
• Maintain senior management-level contact with key client stakeholders and brokers.
• Coaches/Mentors designation may reduce client load to allow mentoring responsibilities.

Conoscenze

Oral & written communication

Client management

Analytical thinking

Time management

Mentoring

Formazione

Bachelor’s Degree in relevant field

High School diploma with 11 years experience

Descrizione del lavoro

Company Overview

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Luminare Health, a wholly owned subsidiary of Health Care Service Corporation (HCSC), is on track to become the nation’s best and largest third-party administrator. We are committed to delivering service excellence and dedicated to making healthcare simpler, better, and more affordable for our clients and their members. Our people are at the heart of everything we do. We foster a collaborative, purpose-driven culture where employees are empowered to make an impact, grow their careers, and help transform the healthcare experience.

Job Summary

Success will be determined by the ability to retain and grow revenue for the assigned book of business and exceed client expectations surrounding service excellence. Being a champion for your clients, your ability to influence others to deliver results for your clients will also be a key factor in your success. Understanding of the self-insured TPA environment is beneficial. We believe keeping up to date on market trends will enable you to position Luminare Health programs and solutions efficiently to client decision makers.

Key Responsibilities

• The Senior Client Manager is responsible for providing high-level consultative and strategic oversight for new or existing complex accounts to meet retention, service, and revenue targets.
• Cultivates relationships with clients and brokers, identifies sales opportunities, and services accounts to expand the business and meet corporate and divisional sales/renewal objectives.
• The Senior Client Manager and their client coordinators will be expected to support and service between 5 – 7 complex groups of clients.
• The Senior Client Manager will maintain senior management-level contact with key client stakeholders and brokers.
• Senior Client Managers may be designated as Coach/Mentors. Senior Client Managers with Coach/Mentor designations will have fewer clients assigned to them to allow for Coach/Mentor responsibilities as outlined below.

Required Job Qualifications

• Bachelor’s Degree and 7 years previous experience within Tribal/IHS (I/T/U) Client Management and/or experience in a similar Tribal/ IHS (I/T/U) TPA or health insurance environment with client facing/client support responsibilities OR High School diploma and 11 years of health insurance industry experience
• Understanding of Tribal/IHS (I/T/U) self-funding and employee benefit plans
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
• Ability to travel is required (up to 25%)
• Results oriented and self-motivated
• Excellent written and verbal communication skills are required, as are exceptional organizational skills
• Ability to interact with senior level executives
• Excellent presentation skills
• Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required
• Ability to assess and mentor team members to maximize team success and growth

Preferred Job Qualifications

• Tribal experience strongly preferred
• Stop loss understanding a plus
• State insurance license required or obtained within 90 days from date of hire
• Remote employees must live within the continental United States, excluding Alaska, California, Hawaii or New York.

EEO Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Pay Transparency Statement

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Salary

Min to Max Range: $77,800.00 - $146,100.00 Exact compensation may vary based on skills, experience, and location.

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives