Client Manager – Leave & Absence Solutions

Alight Solutions; Illinois; Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement plans with matching

Parental leave

Continuing education & training

Career growth opportunities

Flexible working

Job summary

Alight Solutions is seeking a Client Manager who acts as the subject matter expert for Leave Solutions and serves as the primary point of contact for assigned clients. This role combines client relationship management with operations oversight to ensure day-to-day service excellence and retention.

You will resolve complex leave and disability issues, advise clients on leveraging Alight’s solutions, and collaborate with internal teams while traveling to meet clients and industry events as needed.

Qualifications

• Have at least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent.
• Deep operational, relationship building, and issue resolution skills.
• Demonstrate understanding of contracts, pricing and financial models.
• Have experience identifying and anticipating risk and implementing effective risk mitigation plans.
• Have ability to identify expansion opportunities.
• Demonstrate industry experience in HR services / outsourcing, Disability / absence, and/or Healthcare.
• Be able to travel 20-25%.

Responsibilities

• Leveraging deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries.
• Developing and maintaining expertise in all Alight products and services and can convey value of the One Alight service model to clients. Instilling customer confidence and deepening brand strength through comprehensive domain knowledge.
• Demonstrating comprehensive solution expertise and consulting with clients on how to best leverage Alight’s solutions to achieve desired business outcomes.
• Absorbing and substantively supporting our technology and service solutions, including relevant industry trends, practices and risks.
• Providing technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management.
• Providing timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy.
• Managing client escalations to accelerate issue resolution and mitigate retention risk. Collaborating with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims.
• Adapting to changing conditions and proactively learning and applying new skills, methods, and behaviors. Shifting quickly to meet client/business demands while displaying confidence, engagement, and leadership.
• Acting as a change agent; Seeking out and trying new ideas for continuous improvement.
• Organizing, hosting, attending and/or contributing to cross departmental and client/broker meetings as needed. Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Skills

Relationship management

Risk mitigation

Contract pricing

Opportunity identification

HR services

Disability absence

Healthcare industry

Travel

Education

Advanced education equivalent

Job description

Alight Solutions is seeking a Client Manager who acts as the subject matter expert for Leave Solutions and serves as the primary point of contact for assigned clients. This role combines client relationship management with operations oversight to ensure day-to-day service excellence and retention.

You will resolve complex leave and disability issues, advise clients on leveraging Alight’s solutions, and collaborate with internal teams while traveling to meet clients and industry events as needed.