Client Manager Business Insurance

MMC; Cary (NC); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement and professional

Flexible Hybrid work - Minimum 3 days'

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh McLennan Agency is seeking a Client Manager, Business Insurance to service a growing portfolio of clients. You will be the primary contact for questions, billing issues, policy changes, renewals, and risk management, while coordinating with client teams and producers to deliver best-in-class service.

This role emphasizes relationship building, timely communication, and growth support, with a hybrid schedule requiring in-office presence and strong collaboration across departments.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years' experience in Business Insurance.
• P&C license or ability to obtain in 90 days of employment.
• Insurance designations (i.e. INS, AAI, CISR) or demonstrated knowledge of Business Insurance coverages.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future.
• Associates or Bachelors degree preferred.
• Working towards CPCU, CIC, ARM, and/or AU designations or able to demonstrate equivalent knowledge and ability.
• Experience using EPIC.

Responsibilities

• Assist clients with service and risk management needs.
• Manage relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
• Answer questions, resolve billing issues, make policy changes, respond to clients in a timely and professional manner.
• Assist with renewals and remarketing/quoting for your clients.

Skills

Client relationship management

Service excellence

Effective communication

Education

High school diploma or equivalent

Associates or Bachelors degree preferred

Tools

EPIC

Job description

Client Manager, Business Insurance

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

Responsibilities

A day in the life. As a Client Manager, Business Insurance at Marsh McLennan Agency, you will be responsible for assisting our clients with service and risk management needs. You will manage relationships with clients, prospects, client teams and producers to provide best in class service and drive growth. You'll serve as the client contact to answer questions, resolve billing issues, make policy changes, respond to clients in a timely and professional manner. You will also assist with renewals and remarketing/quoting for your clients.

Qualifications

• High school diploma or equivalent required
• Minimum 3 years' experience in Business Insurance
• Property & Casualty license (or ability to obtain in 90 days of employment)
• Insurance designations (i.e. INS, AAI, CISR) or demonstrated knowledge of Business Insurance coverages
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
• Associates or Bachelors degree preferred
• Working towards CPCU, CIC, ARM, and/or AU designations or able to demonstrate equivalent knowledge and ability
• Experience using EPIC

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Benefits

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Flexible Hybrid work - Minimum 3 days in-office
• Charitable contribution match programs
• Stock purchase opportunities

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Culture

Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting [e-mail]#LI-Hybrid#MMAMID#MMABI