Client Manager

Sphere Digital Recruitment; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Hybrid working model (1-2 days in the

Manhattan office culture

Annual bonus + benefits

Job summary

Sphere is hiring a Client Manager to join our New York team on a hybrid schedule (1-2 days in the office). You will manage a portfolio of key client accounts, ensure client success, and identify growth opportunities across campaigns and services.

The role emphasizes relationship-building, data-driven performance reviews, and cross-functional collaboration with sales, product, and ops. Your background includes 2-5 years in client or account management within digital media, ad tech, or SaaS.

Qualifications

• 2-5 years of experience in client management, account management, or customer success.
• Background in digital media, ad tech, SaaS, or a related industry preferred.
• Strong communication and relationship-building skills.
• Commercial mindset with the ability to spot growth opportunities.
• Data-driven approach with experience analyzing performance metrics.

Responsibilities

• Build and maintain strong relationships with a portfolio of clients
• Act as the main point of contact for client queries, campaign performance, and strategic discussions
• Collaborate with internal teams (sales, product, operations) to deliver best-in-class service
• Monitor campaign performance and provide actionable insights and recommendations
• Identify upsell and cross-sell opportunities to grow revenue within existing accounts
• Lead regular client check-ins, QBRs, and strategic reviews

Skills

Client management

Account management

Customer success

Relationship-building

Data analysis

Time management

Job description

Client Manager - NYC (Hybrid, 1-2 Days in Office)
Salary: $80,000 - $95,000 + 10% Bonus + Benefits

We're working with a fast-growing, innovative company in the digital/media space that's looking to hire a Client Manager to join their New York team. This is a fantastic opportunity for someone who enjoys building relationships, driving client success, and working in a dynamic, high-growth environment.

The Role

As a Client Manager, you'll be responsible for managing and growing a portfolio of key client accounts. You'll act as the primary point of contact, ensuring clients are getting maximum value from the company's products and services while identifying opportunities to expand partnerships.

Key Responsibilities

• Build and maintain strong relationships with a portfolio of clients
• Act as the main point of contact for client queries, campaign performance, and strategic discussions
• Collaborate with internal teams (sales, product, operations) to deliver best-in-class service
• Monitor campaign performance and provide actionable insights and recommendations
• Identify upsell and cross-sell opportunities to grow revenue within existing accounts
• Lead regular client check-ins, QBRs, and strategic reviews

What We're Looking For

• 2-5 years of experience in client management, account management, or customer success
• Background in digital media, ad tech, SaaS, or a related industry preferred
• Strong communication and relationship-building skills
• Commercial mindset with the ability to spot growth opportunities
• Data-driven approach with experience analyzing performance metrics
• Highly organized and able to manage multiple priorities

Why Apply?

• Join a high-growth company with strong market momentum
• Collaborative, social team with a great office culture in Manhattan
• Hybrid working model (1-2 days in office)
• Clear progression path as the business scales
• Competitive salary + bonus + benefits package

If you're looking for a role where you can take ownership of client relationships and make a real impact, this could be a great next step.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.