Client Success Manager

American City Business Journals, Inc.; Charlotte (NC); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

401K Plan with Employer Match

Paid Parental Leave

Flexible Spending Accounts

Employee Assistance Program

Commuter Flexible Spending

Lifestyle Programs

Job summary

American City Business Journals, Inc. is seeking an Account Manager to support digital sales efforts and manage client relationships in Charlotte. You will coordinate day-to-day activity with local ad teams, deliver timely campaign reporting, and drive ROI through data-driven optimization.

The role requires 1–2 years of media experience, strong communication, and the ability to work independently within a collaborative team to meet tight deadlines in a fast-paced environment.

Qualifications

• Education: Bachelor’s Degree.
• Experience: 1–2 years media experience preferred.
• Proficient in MS Office and web-based collaboration tools (Teams, Zoom).
• Preferred familiarity with Salesforce and Adbook.

Responsibilities

• Maintain day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors and clients/agencies.
• Steward campaigns from kickoff to wrap-up and provide performance insights.
• Analyze and report on campaign performance metrics to drive ROI.
• Collaborate on Sales Hub updates and participate in team checks and trainings.

Skills

Customer service

Relationship management

Time management

Communication skills

Problem solving

Team collaboration

Learns quickly

High integrity

Education

Bachelor’s Degree

Tools

MS Office (Outlook, Excel, Word, PowerPoint)

Salesforce

Adbook

Teams / Zoom

Job description

Supports digital sales efforts while executing campaigns accurately and efficiently. Delivers exceptional communication and reporting to all stakeholders. Candidates should have a genuine interest in digital media, possess analytical skill and relate well with a team. Successful account managers should be proactive, resourceful, engaging and hard working

Delivery

• Responsible for day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors and clients/agencies
• Maintain an excellent rapport with account executives, Sales Development Directors, and clients/agencies.
• Steward campaigns from start to finish (kick off calls, mid-campaign calls, wrap up calls)
• Execute campaigns accurately and efficiently
• Responsible for tracking and offering insights and analysis of performance metric for our products/campaigns
• Optimize campaigns and products to ensure delivery, achieve business goals while maximizing ROI
• Steward any pilot programs with various markets related to new product rollouts or enhancements.
• Key Holder for any Sales Hub updates needed to be made on behalf of the Client Success Team
• Weekly team checks as assigned.
• Other duties assigned

Practice Development

• Take ownership of tools, projects, and processes learning on the go - suggesting innovations or efficiencies in workflow
• Play a role in developing and implementing best practices and processes to improve operational efficiencies.
• Pull data from multiple systems and sources for analysis and reporting that drives decisions, operations, and translates into valuable sales and sales support ideas and improvements
• A key member of the Client Success and Digital Revenue teams, playing an integral role in the future development of the insertion order and reporting processes and strategy
• Provides training to sales staff as needed.
• Maintains functional expertise in advertising operations, business and web reporting and analytics, online advertising, analytical tools, techniques, and other infrastructure requirements.

Requirements (Knowledge, Skills and Abilities)

• Customer service oriented with the ability to address client concerns and needs in an expedient and courteous manner
• Strong decision-making, problem solving and conceptual thinking abilities
• Meticulous attention to detail and excellent follow through
• Exceptional character with a high degree of integrity and business ethics
• Excellent time management, able to handle multiple assignments under tight deadline and pressure, and prioritize and communicate effectively
• Strong oral and written communication, relationship building and interpersonal skills with the ability to communicate best practices and requirements to peers and management
• Ability to learn quickly in a fast-paced environment.
• Ability to work with diverse personality types to meet time sensitive deadlines
• An interest in new digital media technologies and a desire to always be learning something new
• Ability to work independently and in a team environment
• Must be flexible and open to new ideas and methods
• Strong work ethic

Education/Experience

• Education: Bachelor’s Degree
• Experience: 1-2 years media experience preferred
• Proficient in MS Office (outlook, excel, word, powerpoint)
• Proficient using web-based communication tools (teams, zoom, etc.)
• Preferred but not required using Salesforce and Adbook

Benefits

• Paid Parental Leave
• 401K Plan with Employer Match
• Flexible Spending Accounts
• Employee Assistance Program
• Multiple Employee Dependent Scholarship Programs
• Commuter Flexible Spending
• Lifestyle Programs (Including incentives for healthy habits)
• Medical Infertility Services
• Corporate discount programs
• Employee Recognition/Service Awards
• And so much more! (Benefits coverage indicated above may be based on employee participation in benefit programs and eligibility)

This Company is an Equal Opportunity Employer. The Company considers applicants for all positions without regard to race, color, religion, national origin, gender, age, marital status, disability, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable city, state or federal law.

Compensation

COMPENSATION:$55-59K