Senior Account Manager

GradBay; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

24 days paid time off annually

Company pension

Performance-based bonus

Incentives for new business wins

Regular team activities and agency events

Job summary

A dynamic marketing agency is seeking a remote professional based in New York to manage integrated campaigns aimed at student audiences. You will be responsible for overseeing budgets, leading a small team, and building strong client relationships. The ideal candidate has 3+ years in client services within an experiential agency, is culturally aware, and possesses strong leadership skills. With a WeWork membership included, you are expected to work onsite three days a week, and you’ll enjoy 24 days of paid time off annually.

Qualifications

• 3+ years in an account or client services role, ideally in an experiential or social-driven agency.
• Experience managing student-focused programs along with Greek life and NIL marketing understanding.
• Proven ability to handle multiple projects and deadlines in a fast-paced environment.

Responsibilities

• Oversee budgets and ensure profitability across client accounts.
• Lead and develop a team of up to three members.
• Identify upsell opportunities and craft proposals for additional revenue.
• Build strong client relationships and ensure satisfaction throughout project lifecycles.
• Support agency's growth with smart, creative solutions.

Skills

Account management

Client relationship building

Cultural awareness

Creative thinking

Detail-oriented

Team leadership

Job description

Overview

Remote role but must be based in New York

Company Overview

Our client is not your typical marketing agency. They\'re the ones brands call when they want to actually get young people—not just talk at them.

They team up with student audiences across the globe to create campaigns that feel real, not forced. Whether it\'s launching something new on campus, blowing up on social, or throwing an unforgettable live event—they make sure brands show up where student culture actually lives.

They don\'t guess what students care about. They ask. They listen. They create with them, not just for them. That\'s why what they do works—it\'s grounded in real voices, real lives, and a deep understanding of what\'s shaping the culture right now.

The Ideal Candidate

You are someone who understands how to build and run fully integrated campaigns, particularly aimed at student audiences. You\'ve worked on projects tied to the U.S. college market and know how to tailor messages and strategies to this space. Whether it\'s brand partnerships, on-the-ground experiences, or social-first storytelling, you\'ve helped bring campaigns to life from concept through execution.

You keep up with cultural and social trends and are able to adapt fast. You\'ve managed teams, handled budgets, kept timelines on track, and juggled multiple moving parts. You\'re as comfortable in a brainstorm as you are in a spreadsheet, and you bring a proactive, solutions-focused mindset to your work.

The Role

This is a remote role based in North America (preferably East Coast), managing projects across the U.S. and Canada. There will be travel for events and client meetings, along with occasional trips to the UK. While remote, you\'ll have access to a shared workspace (WeWork membership included) and are expected to work onsite three days a week.

You\'ll oversee a small team, ensuring top-tier execution and strong client relationships. Reporting to the Global Marketing Director (based on the West Coast), you\'ll help plan and deliver high-quality campaigns while identifying new opportunities for client growth. You\'ll play a key role in expanding business through smart account management and strategic thinking.

Key responsibilities

• Overseeing budgets and ensuring profitability across client accounts
• Leading and developing a team of up to three people
• Identifying upsell opportunities and crafting proposals to secure additional revenue
• Building strong client relationships and ensuring satisfaction throughout project lifecycles
• Working across time zones and departments to keep projects aligned and on schedule
• Supporting the agency\'s long-term growth with smart, creative solutions

What You Bring

• 3+ years in an account or client services role, ideally in an experiential, event, or social-driven agency
• Familiarity with campaigns that span both online and in-person touchpoints
• Experience managing student-focused programs and an understanding of Greek life and NIL marketing
• Strong leadership and team development skills
• Proven ability to handle multiple projects and deadlines in a fast-paced setting

Core Skills & Strengths

• Systems thinker – brings structure and clarity to projects and processes
• Detail-oriented – delivers polished work across decks, budgets, reports
• Highly organized – keeps everything running smoothly
• Relationship-driven – builds trust with clients, collaborators, and partners
• Creative thinker – contributes fresh ideas and explores new angles
• Strong communicator – clear and confident in writing and speaking
• Culturally aware – stays in tune with student culture and trends
• Team energy – contributes positively to team culture and momentum
• 24 days paid time off annually
• Company pension
• Performance-based bonus (for permanent staff)
• Incentives for new business wins
• Regular team activities and agency events

The role will be fully remote, however you will be provided with a WeWork membership and expected to complete 3 days per week within the office space