Customer Retention Specialist - State Farm Agent Team Member

Denverhighlandsinsurance; Denver (CO); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

A leading insurance agency in Denver is seeking a Customer Retention Specialist to provide exceptional support and build long-term client relationships. This full-time role involves serving as the main contact for clients, assisting with policy inquiries, and identifying sales opportunities in a consultative manner. Candidates must be detail-oriented and willing to obtain necessary licenses, with full training and support offered. Competitive salary of $55,000 - $65,000 per year and a supportive agency culture await.

Qualifications

• Passion for helping clients and delivering excellent service.
• Comfortable pivoting from service to sales in a consultative way.
• Willingness to obtain Property & Casualty and Life & Health licenses.

Responsibilities

• Serve as a primary in-office point of contact for existing clients.
• Assist with policy changes, renewals, billing inquiries, and endorsements.
• Support clients through the claims process and follow up as needed.

Skills

Customer service skills

Relationship-building

Communication skills

Detail-oriented

Organized

Job description

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Denver - CO

• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

Bill Knight State Farm Agency Job Type Full-Time Location In-Office

Deliver Exceptional Service. Build Relationships. Grow with Purpose.

The Bill Knight State Farm Agency is seeking a Customer Relations Representative who is passionate about helping clients, delivering excellent service, and building long-term relationships—while also being comfortable identifying in-book sales opportunities when appropriate.

This role is ideal for a service-driven professional who values accuracy, follow-through, and proactive communication, and understands that great service naturally leads to meaningful coverage conversations. While this is not a high-pressure sales role, the ability to pivot from service to sales in a consultative, needs-based way is essential.

This position is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained.

What You’ll Do

• Serve as a primary in-office point of contact for existing clients
• Provide prompt, professional support for policy questions and service needs
• Assist with policy changes, renewals, billing inquiries, and endorsements
• Support clients through the claims process and follow up as needed
• Maintain accurate and detailed records of customer interactions
• Conduct policy reviews and identify in-book sales opportunities aligned with client needs
• Recommend additional coverage when it adds value for the customer
• Collaborate closely with team members to deliver a consistent, high-quality client experience

What We’re Looking For

• Strong customer service and relationship-building skills
• Ability to naturally pivot from service to sales using a consultative approach
• Willingness to obtain Property & Casualty and Life & Health licenses (full training, guidance, and support provided)
• Excellent verbal and written communication skills
• Detail-oriented, organized, and dependable
• Professional, client-focused mindset

What We Offer

• Competitive base salary plus commission and performance bonuses
• Full licensing support and guidance from day one
• Structured in-office training after Property & Casualty license is obtained
• Stable, service-focused role with long-term growth opportunities
• Supportive agency culture built on teamwork, accountability, and quality service
• A meaningful career helping individuals and families protect what matters most

Ready to Start a Career with a Strong Local Agency? If you’re service-oriented, motivated to grow, and interested in building a long-term career in insurance with the right training and support, we’d love to hear from you.

Apply today to join the Bill Knight State Farm Agency.

Compensation $55,000.00 - $65,000.00 per year

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