Client Litigation Liaison — Escalations & Compliance

Blitt and Gaines PC; Naperville (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance

401(k) retirement plan

Profit sharing

Career growth opportunities

Job summary

Blitt and Gaines, P.C. is seeking a Client Litigation Specialist to act as the primary liaison between clients and internal teams. You will support escalated legal matters, manage communications, coordinate workflows, and ensure compliant handling of inquiries and documents.

The ideal candidate is detail-oriented, proactive, and client-focused, with experience in legal processes and multi-jurisdictional procedures. This is a full-time role based in Naperville, IL with competitive benefits.

Qualifications

• 2+ years of experience in a legal, banking, collections, or business environment.
• Prior client service experience required.
• Paralegal experience or background preferred.
• Experience in collections or financial services is a plus.

Responsibilities

• Serve as the primary point of contact for client escalations and inquiries.
• Communicate with clients regarding case status, documentation, and timelines.
• Coordinate with legal, compliance, and operations teams to resolve issues.
• Review, route, and track legal documents (e.g., complaints, motions, court orders).
• Monitor escalated matters through resolution, maintaining accurate records and audit trails.
• Ensure timely, professional, and compliant responses to all inquiries.
• Prioritize and manage daily workflow to meet deadlines.
• Assist in drafting client communications, reports, and summaries.
• Transmit legal documents and correspondence to clients.
• Provide regular updates on task status and escalating issues as needed.
• Support continuous improvement efforts related to client service and escalation processes.
• Stay current on state-specific legal requirements and procedure.

Skills

Communication

Organization

Multitasking

Client focus

Discretion

Legal processes

Excel

CLS / Collection software

Education

Paralegal experience or background preferred

Tools

Microsoft Excel

CLS / Collection Master

Job description

Blitt and Gaines, P.C. is seeking a Client Litigation Specialist to act as the primary liaison between clients and internal teams. You will support escalated legal matters, manage communications, coordinate workflows, and ensure compliant handling of inquiries and documents.

The ideal candidate is detail-oriented, proactive, and client-focused, with experience in legal processes and multi-jurisdictional procedures. This is a full-time role based in Naperville, IL with competitive benefits.