Client Litigation Liaison & Escalations Specialist

Blitt & Gaines Law Offices; Urbandale (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Comprehensive health insurance

401(k) retirement plan

Profit sharing

Job summary

Blitt & Gaines Law Offices is seeking a Client Litigation Specialist in Urbandale, Iowa. This role acts as a key liaison between clients and internal teams, managing escalated legal matters and client service needs. Responsibilities include coordinating workflows, managing communications, and ensuring timely handling of legal inquiries. Qualified candidates should have 2+ years of relevant experience, strong communication skills, and a client-focused mindset. A comprehensive benefits package is offered including competitive pay and professional growth opportunities.

Qualifications

• 2+ years of relevant experience in legal, banking, collections, or business environments.
• Previous client service experience is necessary.
• Paralegal background preferred.

Responsibilities

• Serve as the primary point of contact for client escalations and inquiries.
• Communicate with clients regarding case status, documentation, and timelines.
• Coordinate with legal and compliance teams to resolve issues.

Skills

Strong written and verbal communication skills

Excellent organizational skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Client-focused mindset with strong interpersonal skills

Working knowledge of legal processes and documentation

Proficiency in Microsoft Excel

Experience with Collection Master (CLS) or similar case management/database systems

Education

2+ years of experience in a legal, banking, collections, or business environment

Paralegal experience or background preferred

Prior client service experience required

Experience in collections or financial services is a plus

Job description

Blitt & Gaines Law Offices is seeking a Client Litigation Specialist in Urbandale, Iowa. This role acts as a key liaison between clients and internal teams, managing escalated legal matters and client service needs. Responsibilities include coordinating workflows, managing communications, and ensuring timely handling of legal inquiries. Qualified candidates should have 2+ years of relevant experience, strong communication skills, and a client-focused mindset. A comprehensive benefits package is offered including competitive pay and professional growth opportunities.