Client Litigation Liaison & Escalations Specialist

Blitt & Gaines Law Offices; Vernon Hills (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base pay

Paid Time Off (PTO) and Paid Holidays

Comprehensive health, dental, vision, and life insurance

Short‑Term Disability

401(k) retirement plan

Profit sharing

Professional growth and advancement opportunities

Job summary

Blitt & Gaines Law Offices in Vernon Hills seeks a Client Litigation Specialist to act as a key liaison between clients and internal teams, managing communications and workflows. Responsibilities include serving as the primary contact for client inquiries, coordinating with legal teams, and ensuring compliance with state-specific legal requirements. Candidates should have at least 2 years of experience in a relevant field and strong communication skills. A competitive compensation package is offered.

Qualifications

• 2+ years of experience in a legal, banking, collections, or business environment.
• Prior client service experience required.
• Paralegal experience or background preferred.

Responsibilities

• Serve as the primary point of contact for client escalations and inquiries.
• Communicate with clients regarding case status, documentation, and timelines.
• Coordinate with legal, compliance, and operations teams to resolve issues.

Skills

Strong written and verbal communication skills

Excellent organizational skills and attention to detail

Ability to manage multiple priorities in a fast‑paced environment

Client‑focused mindset with strong interpersonal skills

Ability to handle confidential and sensitive information with discretion

Working knowledge of legal processes and documentation

Proficiency in Microsoft Excel

Experience with Collection Master (CLS) or similar case management/database systems

Education

2+ years of experience in a legal, banking, collections, or business environment

Prior client service experience

Paralegal experience or background preferred

Job description

Blitt & Gaines Law Offices in Vernon Hills seeks a Client Litigation Specialist to act as a key liaison between clients and internal teams, managing communications and workflows. Responsibilities include serving as the primary contact for client inquiries, coordinating with legal teams, and ensuring compliance with state-specific legal requirements. Candidates should have at least 2 years of experience in a relevant field and strong communication skills. A competitive compensation package is offered.