Client Litigation Specialist

Blitt & Gaines Law Offices; St. Louis (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Comprehensive health, dental, vision, and life insurance

401(k) retirement plan

Job summary

Blitt & Gaines Law Offices in St. Louis is looking for a Client Litigation Specialist to act as a key liaison between clients and internal teams. This role involves managing communications, coordinating workflows, and ensuring compliance with legal inquiries. Ideal candidates should have over 2 years' experience in a legal or client service role, strong communication skills, and proficiency in Microsoft Excel. The position offers a comprehensive benefits package including competitive pay and professional growth opportunities.

Qualifications

• 2+ years of experience in a legal, banking, collections, or business environment.
• Prior client service experience is required.
• Experience in collections or financial services is a plus.

Responsibilities

• Serve as the primary point of contact for client escalations and inquiries.
• Communicate with clients regarding case status and documentation.
• Coordinate with legal teams to resolve issues.

Skills

Strong written and verbal communication skills

Excellent organizational skills

Client-focused mindset

Ability to manage multiple priorities

Proficiency in Microsoft Excel

Experience with case management systems

Education

2+ years of experience in a legal, banking, collections, or business environment

Prior client service experience

Paralegal experience or background

Tools

Microsoft Excel

Collection Master (CLS)

Job description

About Blitt and Gaines, P.C.

Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing many of the nation’s largest financial institutions. With nine offices across Arizona, Arkansas, Illinois, Indiana, Iowa, Kansas, Missouri, Tennessee, and Wisconsin, our attorneys and support teams deliver high‑quality, compliant, and ethical legal services.

Job Title

Client Litigation Specialist

Job Summary

The Client Litigation Specialist serves as a key liaison between clients and internal teams, supporting escalated legal matters and client service needs. The role manages communications, coordinates workflows, and ensures timely and compliant handling of legal inquiries and documentation.

Essential Duties

• Serve as the primary point of contact for client escalations and inquiries
• Communicate with clients regarding case status, documentation, and timelines
• Coordinate with legal, compliance, and operations teams to resolve issues
• Review, route, and track legal documents (e.g., complaints, motions, court orders)
• Monitor escalated matters through resolution, maintaining accurate records and audit trails
• Ensure timely, professional, and compliant responses to all inquiries
• Prioritize and manage daily workflow to meet deadlines
• Assist in drafting client communications, reports, and summaries
• Transmit legal documents and correspondence to clients
• Provide regular updates on task status and escalating issues as needed
• Support continuous improvement efforts related to client service and escalation processes
• Stay current on state‑specific legal requirements and procedures

Knowledge, Skills & Abilities

• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast‑paced environment
• Client‑focused mindset with strong interpersonal skills
• Ability to handle confidential and sensitive information with discretion
• Working knowledge of legal processes and documentation
• Proficiency in Microsoft Excel and experience with Collection Master (CLS) or similar case management/database systems
• Ability to collaborate effectively across team

Education & Experience

• 2+ years of experience in a legal, banking, collections, or business environment
• Prior client service experience required
• Paralegal experience or background preferred
• Experience in collections or financial services is a plus

What We Offer

Blitt and Gaines, P.C. offers a competitive compensation and benefits package, including:

• Competitive base pay
• Paid Time Off (PTO) and Paid Holidays
• Comprehensive health, dental, vision, and life insurance
• Short‑Term Disability
• 401(k) retirement plan
• Profit sharing
• Professional growth and advancement opportunities