Client Litigation Liaison: Escalations & Compliance

Blitt and Gaines PC; Des Moines (IA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Competitive base pay

PTO and paid holidays

Health, dental, vision, life insurance

Short-Term Disability

401(k) retirement plan

Profit sharing

Professional growth opportunities

Job summary

Blitt and Gaines, P.C. in Des Moines, IA is seeking a Client Litigation Specialist to act as a liaison between clients and internal teams, handling escalations and ensuring timely, compliant communications and documentation.

Ideal candidates have 2+ years in legal/banking/collections, strong written and verbal skills, and the ability to manage multiple priorities in a fast-paced environment. Competitive pay and benefits are offered.

Qualifications

• 2+ years of experience in a legal, banking, collections, or business environment.
• Prior client service experience required.
• Paralegal experience or background preferred.
• Experience in collections or financial services is a plus.

Responsibilities

• Serve as the primary point of contact for client escalations and inquiries.
• Communicate with clients regarding case status, documentation, and timelines.
• Coordinate with legal, compliance, and operations teams to resolve issues.
• Review, route, and track legal documents (e.g., complaints, motions, court orders).
• Monitor escalated matters through resolution, maintaining accurate records and audit trails.
• Provide regular updates on task status and escalate issues as needed.

Skills

Written and verbal communication

Organizational skills

Multitasking in fast-paced environment

Client-focused mindset

Discretion with confidential info

Knowledge of legal processes

Excel experience

CLS / case management systems

Education

Paralegal background preferred

Tools

Microsoft Excel

Collection Master (CLS)

Case management systems

Job description

Blitt and Gaines, P.C. in Des Moines, IA is seeking a Client Litigation Specialist to act as a liaison between clients and internal teams, handling escalations and ensuring timely, compliant communications and documentation.

Ideal candidates have 2+ years in legal/banking/collections, strong written and verbal skills, and the ability to manage multiple priorities in a fast-paced environment. Competitive pay and benefits are offered.