Client Litigation Liaison

Blitt and Gaines PC; Vernon Hills (IL); On-site; USD 27,552 - 33,062; Full time

Job summary

Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing major financial institutions.

The Client Litigation Specialist serves as a key liaison between clients and internal teams, handling escalated matters, communications, and compliant documentation. The ideal candidate is detail‑oriented, proactive, and client‑focused, with the ability to manage sensitive information and navigate multi‑jurisdictional processes effectively.

Qualifications

• 2+ years of experience in a legal, banking, collections, or business environment.
• Prior client service experience required.
• Paralegal experience or background preferred.
• Experience in collections or financial services is a plus.

Responsibilities

• Serve as the primary point of contact for client escalations and inquiries.
• Communicate with clients regarding case status, documentation, and timelines.
• Coordinate with legal, compliance, and operations teams to resolve issues.
• Review, route, and track legal documents (e.g., complaints, motions, court orders).
• Monitor escalated matters through resolution, maintaining accurate records and audit trails.
• Provide regular updates on task status and escalate issues as needed.

Skills

Strong communication

Organizational skills

Multi-tasking

Client-focused

Discretion with sensitive information

Education

Paralegal background/certification

Tools

Microsoft Excel

Collection Master (CLS)

Job description

Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing major financial institutions.

The Client Litigation Specialist serves as a key liaison between clients and internal teams, handling escalated matters, communications, and compliant documentation. The ideal candidate is detail‑oriented, proactive, and client‑focused, with the ability to manage sensitive information and navigate multi‑jurisdictional processes effectively.