Client IT Support Specialist - Tier 2 & Hardware Onboarding

Winsupply; Moraine (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Winsupply is seeking a Client Support/HP professional to analyze and resolve escalated software/hardware issues, provision and configure equipment, and manage campus IT assets. You will handle onboarding, support PCs, phones, and tablets, and maintain inventory with our provisioning partner.

Strong communication and problem-solving skills plus customer service experience are essential. The role emphasizes on-site support at the Winsupply campus, with opportunities to address diverse tech

Qualifications

• Associates Degree in MIS or related field.
• Knowledge of computer software, operating systems, hardware and networking.
• Excellent verbal and written communication skills.
• Good problem-solving and critical-thinking skills.
• Able to work in a team as well as independently.
• Experience in providing professional and courteous customer service.

Responsibilities

• Handle Tier 2 help desk escalations through ticketing system
• Follow up on outstanding requests and ensure timely resolution
• Install and configure hardware/software as part of on- boarding process
• Support PC, Phones and mobile equipment needs on campus
• Manage and monitor internal assets to ensure accurate inventory records
• Problem solve client computer, smartphone and tablet issues
• Billing, leasing, ordering and evaluation of new equipment
• All other duties as assigned

Skills

Analytical thinking

Communication

Planning and organizing

Teamwork

Problem-solving

Customer service

Education

Associates Degree in MIS or related field

Job description

Winsupply is seeking a Client Support/HP professional to analyze and resolve escalated software/hardware issues, provision and configure equipment, and manage campus IT assets. You will handle onboarding, support PCs, phones, and tablets, and maintain inventory with our provisioning partner.

Strong communication and problem-solving skills plus customer service experience are essential. The role emphasizes on-site support at the Winsupply campus, with opportunities to address diverse tech