Technical Client Support & Onboarding Specialist

Winsupply; United States; On-site; USD 52,000 - 70,000; Full time

Job summary

Winsupply is seeking a Client Support/HP professional to analyze and resolve software and hardware issues escalated from Tier 1. The role includes provisioning and configuring equipment, onboarding new employees, and managing campus IT inventory.

Responsibilities cover support for PCs, phones, and tablets, with coordination of third-party provisioning, while ensuring timely resolutions and accurate asset records across headquarters.

Qualifications

• Analytical and problem-solving abilities for technical issues.
• Strong written and verbal communication skills.
• Ability to work independently and in a team.
• Familiarity with computer software, operating systems, hardware, and networking.

Responsibilities

• Handle Tier 2 help desk escalations via ticketing system.
• Install and configure hardware/software for onboarding.
• Provision, configure, and maintain hardware issued to local companies.
• Support PCs, phones, and tablets on campus.
• Maintain inventory records and coordinate with third-party providers.
• Address and resolve technical issues escalated from Tier 1.

Skills

Analytical thinking

Self-Starter

Communication

Team collaboration

Planning & organizing

Education

Associates Degree in MIS or related field

Job description

Winsupply is seeking a Client Support/HP professional to analyze and resolve software and hardware issues escalated from Tier 1. The role includes provisioning and configuring equipment, onboarding new employees, and managing campus IT inventory.

Responsibilities cover support for PCs, phones, and tablets, with coordination of third-party provisioning, while ensuring timely resolutions and accurate asset records across headquarters.