Client Support

Winsupply; United States; On-site; USD 52,000 - 70,000; Full time

Job summary

Winsupply is seeking a Client Support/HP professional to analyze and resolve software and hardware issues escalated from Tier 1. The role includes provisioning and configuring equipment, onboarding new employees, and managing campus IT inventory.

Responsibilities cover support for PCs, phones, and tablets, with coordination of third-party provisioning, while ensuring timely resolutions and accurate asset records across headquarters.

Qualifications

• Analytical and problem-solving abilities for technical issues.
• Strong written and verbal communication skills.
• Ability to work independently and in a team.
• Familiarity with computer software, operating systems, hardware, and networking.

Responsibilities

• Handle Tier 2 help desk escalations via ticketing system.
• Install and configure hardware/software for onboarding.
• Provision, configure, and maintain hardware issued to local companies.
• Support PCs, phones, and tablets on campus.
• Maintain inventory records and coordinate with third-party providers.
• Address and resolve technical issues escalated from Tier 1.

Skills

Analytical thinking

Self-Starter

Communication

Team collaboration

Planning & organizing

Education

Associates Degree in MIS or related field

Job description

Company Description

Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 670 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.

Job Description

Position Description

Position Summary

The Client Support/HP position is required to analyze and resolve software/hardware technical issues escalated from the Tier 1 Helpdesk cannot resolve. The role is also responsible for provisioning, configuring, and maintenance of any hardware issued to the local companies. Additional duties include new employee setup and helpdesk at the main campus. The position also manages and maintains inventory levels for emergencies at headquarters and normal priority inventory with our third-party provisioning partner.

Accountabilities/Responsibilities

• Handle Tier 2 help desk escalations through ticketing system
• Follow up on outstanding requests and ensure timely resolution
• Install and configure hardware/software as part of on-boarding process
• Support PC, Phones and mobile equipment needs on campus
• Manage and monitor internal assets to ensure accurate inventory records
• Problem solve client computer, smartphone and tablet issues
• Billing, leasing, ordering and evaluation of new equipment
• All other duties as assigned

Competencies for Success

• Analytical and Critical Thinking
• Self-Starter
• Builds Customer Experience
• Communication
• Planning and Organizing

Qualifications

Minimum Qualifications

• Associates Degree in MIS or related field
• Similar work experience, technical skills, or relevant certification may be considered in place of an associate’s degree; must maintain awareness in changing technology
• Knowledge of computer software, operating systems, hardware and networking
• Excellent verbal and written communication skills
• Good problem-solving and critical-thinking skills
• Able to work in a team as well as independently
• Experience in providing professional and courteous customer service

Preferred Qualifications

• Information Technology Support experience
• Basic Billing and Accounts Payable Understanding
• Experience with software as a service (SaaS) and other software hosting protocols

Additional Information

Physical Demands

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
• Lifting and transporting of moderately heavy objects, such as computers and peripherals
• Occasional travel to interact with local companies, regional offices and/or support implementation of solutions

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.