Service Desk Tech: Fast-Paced IT Support & Troubleshooting

Trace3; Indianapolis (IN); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with employer match

Training and development programs

Work-life balance

Generous paid time off

Job summary

Trace3 is seeking a Service Desk Technician to provide exceptional support to our wide range of customers. This role involves monitoring service boards, managing incidents, and serving as a liaison within the service desk team.

Ideal candidates will have a background in IT support, particularly with Microsoft systems, and possess excellent communication skills. This position offers a competitive hourly salary and robust benefits, supporting both personal and professional growth.

Qualifications

• Minimum of 2 years of experience with various IT systems.
• Certifications: CompTIA A+, Network +; MS-900 preferred.
• Ability to prioritize and execute tasks in a high-pressure environment.

Responsibilities

• Monitor ticketing system and inbound communications.
• Create and manage workflow incidents.
• Assist with new hire training.

Skills

Microsoft Active Directory

VPN technologies

Strong communication skills

Troubleshooting

Documentation skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft O365

Exchange

Job description

Trace3 is seeking a Service Desk Technician to provide exceptional support to our wide range of customers. This role involves monitoring service boards, managing incidents, and serving as a liaison within the service desk team.

Ideal candidates will have a background in IT support, particularly with Microsoft systems, and possess excellent communication skills. This position offers a competitive hourly salary and robust benefits, supporting both personal and professional growth.