Client Intake & Customer Support Specialist

DM Injury Law; Kansas City (MO); On-site; USD 36,000 - 44,000; Full time

Job summary

DM Injury Law in Kansas City, MO seeks a Client Intake Specialist (Customer Support) to be the first contact for potential clients, creating a positive initial experience and guiding inquiries toward formal engagement.

You will gather basic information, route qualified inquiries to attorneys, follow up to maintain engagement, and protect client confidentiality in a fast-paced environment.

Qualifications

• Experience in customer service, call center, sales, or client-facing roles.
• Strong time management and prioritization.
• Detail-oriented with strong follow-through.
• Clear and professional communication.

Responsibilities

• Serve as the first point of contact for prospective clients (phone, email, text)
• Gather basic information using call guidelines to assess fit (no legal advice required)
• Route qualified inquiries to attorneys or team members
• Follow up with clients to gather additional information and maintain engagement
• Maintain accurate records while protecting confidentiality
• Support a smooth, high-quality intake process in a fast-paced environment

Skills

Customer service

Call center

Sales

Client-facing

Time management

Detail-oriented

Communication skills

Job description

DM Injury Law in Kansas City, MO seeks a Client Intake Specialist (Customer Support) to be the first contact for potential clients, creating a positive initial experience and guiding inquiries toward formal engagement.

You will gather basic information, route qualified inquiries to attorneys, follow up to maintain engagement, and protect client confidentiality in a fast-paced environment.