Client Intake Specialist

Insight Global; Ridgefield Park (NJ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Healthcare insurance offerings

Paid leave

401(k)

Job summary

A leading staffing and recruiting firm is seeking a Client Intake Specialist for a law firm in Ridgefield Park, NJ. This full-time role involves managing client inquiries, ensuring excellent service, and may transition to a hybrid work environment. Ideal candidates have customer service experience and strong communication skills.

Qualifications

• 2+ years of experience in customer service.
• Excellent communication skills, both verbally and written.
• Computer proficiency (Microsoft Office 365/Suite).

Responsibilities

• Handle initial calls and inquiries from new clients seeking representation.
• Follow up with potential clients regarding documentation and next steps.
• Provide an excellent client service experience.

Skills

Customer Service

Communication

Computer Proficiency

Education

Associate’s/Bachelor’s Degree

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Insight Global

• 2+ years of experience in customer service
• Computer proficiency (Microsoft Office 365/Suite)
• Excellent communication, both verbally and written

Plusses:

• Experience working in a call center environment
• Experience working in a law firm
• Associate’s/Bachelor’s Degree

Day-to-day:

Insight Global is seeking a Client Intake Specialist for one of our law firm clients in Ridgefield Park, NJ. This role will start out onsite and have a potential to move to a hybrid remote environment if proven the ability to work autonomously.

As a Client Intake Specialist, you will be responsible for handling the initial calls and inquiries (Web, Email, Chat) from new prospecting clients seeking out a firm to represent them regarding potential injury claims. Our client provides best-in-class services and obtains detailed information regarding the incident to be reviewed by their attorneys immediately. In this role we need someone who will approach each interaction with a high degree of attention and sense of urgency to ensure the best possible outcome. In this role you will also be responsible for following up with all potential clients regarding documentation, next steps, and assisting in the sign-up process all while providing an excellent client service experience.

Compensation:

$50,000 to $55,000per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting, Legal Services, and Law Practice

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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