Intake Specialist - Denver, CO (Eng - Spa)

Lisinski Law Firm; Denver (CO); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A legal services provider in Denver, CO is seeking an Intake Specialist to perform initial consultations and assess client needs in Spanish and English. This role is essential for client engagement and revenue generation, offering a pay rate of $23.00/hr plus commissions. The ideal candidate must have strong communication skills and be proficient in Microsoft Office. This is a full-time entry-level position, with a work schedule from M-F 8:30 AM to 5:30 PM Mountain Time.

Qualifications

• Proficient with Microsoft Office Suite.
• High School Diploma or equivalent experience.
• Excellent verbal and written communication skills.

Responsibilities

• Conduct one-hour interviews with potential clients.
• Educate clients on the benefits of partnering with our firm.
• Convert potential leads into admitted clients.

Job description

Intake Specialist - Denver, CO (Eng - Spa)

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Intake Specialist - Denver, CO (Eng - Spa)

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Psychologist / Recruiter / Talent Acquisition Specialist / Human Resources Specialist

Firm Mission Statement

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

Position Overview

The Intake Specialist performs the initial consultation with our clients to determine which of our services best fits their specific situation. This role involves gathering information, assessing client needs and ensuring a smooth entry into the firm. The Intake Specialist plays a crucial role in driving revenue by delivering the highest quality service to our clients.

Essential Job Functions & Responsibilities

• Learn, memorize, and research the case types we offer at the firm based on Attorney’s guidelines

• Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications

• Lead Interviews with approved sales scripts and empathy to build rapport with potential clients

• Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans

• Educate clients on the benefits of partnering with our firm and the payment options available to them

• Convert potential leads into admitted clients based on benefits and values of each case type

• Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm

• If eligible, based on client’s initial down payment, this individual is responsible for scheduling the sign-up appointment

• Responsible for sending contracts to clients following down payment

• Stay up to date on weekly legal training with firm attorneys

• Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal

• World class customer service and selling skills

• Proven ability to meet deadlines and time manage themselves

• Impeccable organizational skills and attention to detail

• Strong problem-solving skills

• Experience in sales or metrics-based environment preferred

Minimum Qualifications

• Proficient with Microsoft Office Suite or related software

• High School Diploma or equivalent experience

• Excellent verbal and written communication skills

Schedule: M-F 8:30 AM-5:30 PM Mountain Time

Pay rate: $23.00/hr + Commissions

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Customer Service, and Administrative

• Industries

  Legal Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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