Client Intake & Screening Specialist

Georgia Legal Services Program, Inc.; Albany (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Georgia Legal Services Program, Inc. seeks a Statewide Intake Specialist to handle intake responsibilities on a full-time basis. You will answer and return calls, screen and interview clients, and assist them with forms while directing them to self-help resources.

The role requires proficiency in Legal Server and Microsoft Office, excellent writing and grammar, and strong organizational skills to manage data accurately. GLSP is an Equal Opportunity Employer.

Qualifications

• Ability to establish rapport with callers and evaluate prospective clients’ cases.
• Proficient in computers, typing, and office equipment; strong data entry skills.
• Proficient in Legal Server and Microsoft Office; strong writing and grammar skills.

Responsibilities

• Screen and interview clients; make appointments and referrals.
• Assist clients with completing forms and questionnaires; input and update data in Legal Server.
• Direct clients to self-help websites and coordinate with intake workgroup.

Skills

Rapport building

Legal issue identification

Computer literacy

Typing skills

Legal Server proficiency

Organizational skills

Time management

Microsoft Office

Writing and grammar

Tools

Legal Server

Microsoft Office

Job description

Georgia Legal Services Program, Inc. seeks a Statewide Intake Specialist to handle intake responsibilities on a full-time basis. You will answer and return calls, screen and interview clients, and assist them with forms while directing them to self-help resources.

The role requires proficiency in Legal Server and Microsoft Office, excellent writing and grammar, and strong organizational skills to manage data accurately. GLSP is an Equal Opportunity Employer.