Intake Specialist STATEWIDE

Georgia Legal Services Program, Inc.; Albany (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Georgia Legal Services Program, Inc. seeks a Statewide Intake Specialist to handle intake responsibilities on a full-time basis. You will answer and return calls, screen and interview clients, and assist them with forms while directing them to self-help resources.

The role requires proficiency in Legal Server and Microsoft Office, excellent writing and grammar, and strong organizational skills to manage data accurately. GLSP is an Equal Opportunity Employer.

Qualifications

• Ability to establish rapport with callers and evaluate prospective clients’ cases.
• Proficient in computers, typing, and office equipment; strong data entry skills.
• Proficient in Legal Server and Microsoft Office; strong writing and grammar skills.

Responsibilities

• Screen and interview clients; make appointments and referrals.
• Assist clients with completing forms and questionnaires; input and update data in Legal Server.
• Direct clients to self-help websites and coordinate with intake workgroup.

Skills

Rapport building

Legal issue identification

Computer literacy

Typing skills

Legal Server proficiency

Organizational skills

Time management

Microsoft Office

Writing and grammar

Tools

Legal Server

Microsoft Office

Job description

STATEWIDE INTAKE SPECIALIST

The Statewide Centralized Intake Unit of Georgia Legal Services Program (GLSP) is seeking an applicant to work as an Intake Specialist.

The successful applicant will assume intake responsibilities on a full-time basis 5 days per week. The Intake Paralegal will answer and return incoming calls assigned to the Intake Workgroup of persons seeking legal assistance from Georgia Legal Services Program. Duties include, but are not limited to, screening and interviewing clients, making appointments, assisting clients in completing forms and questionnaires, making referrals to agencies and private attorneys, the input of initial data and updating data in Legal Server, and directing clients to self-help websites.

Requirements

QUALIFICATIONS:

Applicants must have the ability to quickly establish a rapport with callers to effectively and efficiently obtain information needed to evaluate prospective clients’ cases. Position requires the following skills: the ability to identify legal issues; proficiency in the use of computers; good typing skills; ability to operate GLSP office equipment without assistance; proficiency in the use of Legal Server; ability to organize and prioritize work; and, a good track record completing tasks in a timely manner.

Prior experience as a GLSP paralegal, receptionist, or client pre-screener is a plus. Must be proficient in the use of Microsoft Office and have good writing and grammar skills.

Salary is dependent upon experience and qualifications; GLSP offers excellent fringe benefits.

GLSP is an Affirmitive Action/ Equal Opportunity Employer. It is the policy of Georgia Legal Services Program not to discriminate against any applicant for employment because of race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition, national origin, disability, marital or other protected status. GLSP values a diverse work environment and strongly encourages women, people of color, people who identify as LGBTQ, people with disabilities, and people who have experienced poverty or homelessness to apply. GLSP invites all applicants to include in their cover letter a statement about how your unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of our staff and legal services practice.