Client Intake Navigator (Bilingual: English-Spanish)

Hamaspik Care; New York (NY); Vor Ort; USD 41.000 - 50.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Life insurance

Paid time off

Paid holidays

Paid training

Zusammenfassung

Hamaspik HomeCare seeks a bilingual Intake Coordinator (English-Spanish) with 3–5 years in homecare intake and coordination. The role focuses on guiding prospective clients, coordinating intake, and ensuring accurate records while coordinating with nursing staff and internal teams.

The ideal candidate speaks English and Spanish fluently, excels in organization, and can handle multiple priorities with strong communication.

Qualifikationen

• 3–5 years of homecare intake and coordination experience.
• Fluency in English and Spanish.
• Strong organizational and communication skills.
• Familiarity with homecare intake procedures and documentation.

Aufgaben

• Serve as the primary point of contact for prospective clients and their families, providing information about services, policies, and procedures.
• Coordinate the intake process, gathering and reviewing client information to determine service needs and eligibility.
• Collect and maintain accurate client records, including medical information, insurance details, consent forms, and other required documentation.
• Coordinate with clients, families, nursing staff, and other internal teams to facilitate timely service initiation and ongoing care coordination.
• Assist existing clients with applications for additional services when eligible.
• Refer clients to appropriate social service agencies or community resources when additional support is needed.
• Build and maintain strong relationships with clients, families, and other stakeholders through clear, empathetic, and professional communication.
• Ensure compliance with applicable regulatory requirements, documentation standards, and confidentiality policies.
• Participate in team meetings and ongoing training to remain current on homecare procedures and regulatory updates.

Kenntnisse

Spanish-English bilingual

Jobbeschreibung

Hamaspik HomeCare seeks a bilingual Intake Coordinator (English-Spanish) with 3–5 years in homecare intake and coordination. The role focuses on guiding prospective clients, coordinating intake, and ensuring accurate records while coordinating with nursing staff and internal teams.

The ideal candidate speaks English and Spanish fluently, excels in organization, and can handle multiple priorities with strong communication.