Client Intake Specialist - Bilingual (Customer Support)

DM Law; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

On-Site Garage Parking

Flexible PTO (120 hours)

401(k) with company match up to 4%

Health, Dental, Vision

Job summary

DM Injury Law, LLC seeks a bilingual Client Intake Specialist to be the first contact for prospective clients and convert inquiries into active cases. The role emphasizes building rapport, navigating high-stakes conversations, and guiding clients to the legal team.

Ideal candidates are bilingual in Spanish and English, with customer service or call-center experience, strong organization, and a client-first communication style; training is provided and growth is available within the firm.

Qualifications

• Strong listening and communication skills.
• Bilingual in Spanish and English required.

Responsibilities

• Serve as the first point of contact for prospective clients (phone, email, text)
• Gather basic information using call guidelines to assess fit (no legal advice required)
• Route qualified inquiries to attorneys or team members
• Follow up with clients to gather additional information and maintain engagement
• Maintain accurate records while protecting confidentiality
• Support a smooth, high-quality intake process in a fast-paced environment

Skills

Fluent in Spanish and English

Job description

Client Intake Specialist - Bilingual (Customer Support)

We are excited to grow our customer support team! If you are looking for a competitive base salary, plus the opportunity to earn an impact based bonus you’ll want to read on. And, we have an excellent training program so law firm experience is not required.

Why Join Us:

Join a collaborative, high-energy team where you’ll make a meaningful impact, enjoy strong benefits and flexibility, and have clear opportunities for long-term growth in the legal field.

Total Rewards & Culture:

• Culture of Connection:We work hard and celebrate harder. Enjoy a vibrant team atmosphere withcatered department lunches, off-sitehappy hours, and regularteam-building eventsthat keep our energy high.
• Health & Wellness:Premium Medical, Dental, and Vision plus Company-Paid Life and Disability.
• Work-Life Integration:120 hours (3 weeks) of Flexible PTO to recharge.
• Commuter Perk:Complimentary On-Site Garage Parking—save time and money in the heart of KC.
• Stability & Growth:Join an energetic, expanding team with clear pathways for career advancement within the legal field.
• Future Planning:401(k) retirement plan with a company match up to 4%.

Job Overview:

We are seeking a Bilingual Client Intake Specialist (Customer Support) who will serve as the first point of contact, ensuring a positive experience for potential clients. The Client Intake Specialist will navigate high-stakes discussions and secure formal agreements to convert inquiries into active cases. This role is vital in driving the firm’s growth by building immediate rapport with potential clients and serving as their link to the legal team.

Key Responsibilities:

• Serve as the first point of contact for prospective clients (phone, email, text)
• Gather basic information using call guidelines to assess fit (no legal advice required)
• Route qualified inquiries to attorneys or team members
• Follow up with clients to gather additional information and maintain engagement
• Maintain accurate records while protecting confidentiality
• Support a smooth, high-quality intake process in a fast-paced environment

The ideal candidate is a strong listener who communicates with care and clarity, builds trust quickly, and confidently gathers key details while guiding clients through next steps.

Preferred Experience:

• Experience in customer service, call center, sales, or client-facing roles
• Strong time management and ability to prioritize tasks effectively
• Detail-oriented with a strong sense of follow-through
• Clear and professional communication skills
• Fluent in Spanish and English

Compensation:

We believe in rewarding excellence. Your earning potential is tied directly to your impact on the clients and the firm:

• Bonus: Up to $6,000 a month
• Various shifts—including standard business hours, evenings, and a collaborative weekend/holiday rotation—to ensure 24/7 advocacy and a healthy work-life balance.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

DM Injury Law,LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.