Client Intake & Care Coordinator

Kisling, Nestico & Redick, LLC; Fairlawn (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Kisling, Nestico & Redick, LLC is seeking a detail-oriented legal intake and administrative assistant to support client onboarding and case setup. You will field client inquiries, gather information, and manage data entry in our case management system.

The role requires strong communication, reliability, and the ability to handle high call volumes while adhering to data procedures. Come join our team and contribute to efficient client service in a professional office setting.

Qualifications

• Understanding of general legal procedures and business practices.
• Standard clerical and general office administration procedures.
• High volume phones, call center and/or law firm experience is preferred.
• Exceptional communication skills.
• Ability to work well under pressure and to exercise good judgment.
• Strong attention to detail.
• Strong working knowledge of MS Office Suite; must work well in a team atmosphere.
• Ability to lift a minimum of twenty pounds.
• High School Diploma or GED required.
• Must type 45 wpm with accuracy.

Responsibilities

• Create and field client intakes.
• Collect and record information from potential clients and open cases in case management software.
• Send and receive retainer agreements for perspective clients who meet the criteria.
• Maintain data entry requirements by following data program techniques and procedures.
• Verify entered data by reviewing, correcting, deleting, or re-entering information.
• Combine data from multiple systems.
• Regular, consistent, punctual attendance.
• Follow-up on intakes (as needed).
• Placing outbound calls.
• Contact with medical providers and clients regarding availability of doctor appointments.
• Follow up calls from medical providers when clients are non-compliant with appointments.
• Consistent and regular communications with clients regarding appointments.
• Consistent and regular communications with legal team regarding clients.

Skills

Exceptional communication

Attention to detail

Team player

Typing 45 wpm

High volume phone experience

Data entry accuracy

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Kisling, Nestico & Redick, LLC is seeking a detail-oriented legal intake and administrative assistant to support client onboarding and case setup. You will field client inquiries, gather information, and manage data entry in our case management system.

The role requires strong communication, reliability, and the ability to handle high call volumes while adhering to data procedures. Come join our team and contribute to efficient client service in a professional office setting.