Case Coordinator

Socket.dev; Fairlawn (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Socket.dev is seeking a Case Coordinator to manage the day-to-day operations of new cases in our in-office environment. You will collect case data, input into software, review police reports, and prepare client files for attorneys.

Strong organization and attention to detail are essential, with proficiency in MS Outlook, Word, and Excel. You will handle high-volume calls, coordinate with investigators and doctors, and ensure timely, accurate document handling while maintaining a professional

Qualifications

• High school diploma preferred.
• High volume phone/call center and/or law firm experience preferred.
• Must type no less than 45 WPM.
• Prior case management experience preferred.

Responsibilities

• Collect list of new cases opened and input data into case management software following established procedures and turnaround time.
• Locate and review police reports for accurate information.
• Create client files and distribute to appropriate Attorney/Paralegal team.
• Scan and attach documents to client file in case management software.
• Edit documents, scan and fax.
• Add providers from spreadsheet into case management software.
• Interact with firm investigators and doctors’ offices.
• Answer phones in a high-volume call center.
• Regular, consistent, punctual attendance.

Skills

Communication

Attention to detail

Multitasking

Organization

Under pressure

Education

High School Diploma

Tools

MS Outlook

Word

Excel

Case management software

Job description

Description

Position Summary

The Case Coordinator is responsible for the day-to-day operations of new cases. This person reports directly to the Intake Manager and acts under his or her direction.

Essential Duties/Responsibilities:

• Collect list of new cases opened and input data into case management software following established procedures and turnaround time
• Locate and review police reports for accurate information
• Create client files and distribute to appropriate Attorney/Paralegal team
• Scan and attach documents to client file in case management software
• Edit documents, scan and fax
• Add providers from spreadsheet into case management software
• Interact with firm investigators and doctors’ offices
• Answer phones in a high-volume call center
• Regular, consistent, punctual attendance
• Other duties as assigned

Requirements

Required Skills / Abilities:

• Coordination skill to operate office phone, headphones, printers and calculators. Use of computers and related software applications.
• Highly proficient in MS Outlook, Word and Excel.
• High command of English grammar, usage, punctuation, and spelling. Exceptional communication skills
• Ability to work well under pressure and to exercise good judgment
• Strong attention to detail, organized and able to multitask and prioritize workload

Education and Experience:

• High School Diploma preferred
• High volume phone, call center and/or law firm experience is preferred
• Must type no less than 45 WPM
• Prior case management experience preferred

This is a Full-time in-office position Monday - Friday

Kisling, Nestico & Redick is an Equal Opportunity Employer