Case Coordinator

Kisling, Nestico & Redick, LLC; Fairlawn (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kisling, Nestico & Redick, LLC is seeking a detail-oriented Case Coordinator to manage day-to-day intake of new cases under the direction of the Intake Manager. This in-office role emphasizes accuracy, confidentiality, and timely processing in a fast-paced environment.

You will input data into the case management system, review police reports, organize client files, and coordinate with attorneys, investigators, and providers to ensure seamless workflow.

Qualifications

• Coordinate office equipment and data entry into case management software.
• Review police reports for accuracy.
• Create and distribute client files to the attorney/paralegal team.
• Scan and attach documents to client files.
• Edit documents, scan and fax.
• Add providers from spreadsheets into case management software.
• Interact with firm investigators and doctors’ offices.
• Answer phones in a high-volume call center.
• Maintain regular, punctual attendance.
• Perform other duties as assigned.

Responsibilities

• Day-to-day operations of new cases under Intake Manager guidance.
• Maintain and update client files and case notes in software.
• Collaborate with attorneys, paralegals, investigators and providers.

Skills

Coordination

MS Outlook

MS Word

MS Excel

Communication

Attention to detail

Multitasking

Education

High School Diploma

Case management experience

Tools

MS Outlook

MS Word

Excel

Job description

Description

Position Summary

The Case Coordinator is responsible for the day-to-day operations of new cases. This person reports directly to the Intake Manager and acts under his or her direction.

Essential Duties/Responsibilities:

• Collect list of new cases opened and input data into case management software following established procedures and turnaround time
• Locate and review police reports for accurate information
• Create client files and distribute to appropriate Attorney/Paralegal team
• Scan and attach documents to client file in case management software
• Edit documents, scan and fax
• Add providers from spreadsheet into case management software
• Interact with firm investigators and doctors’ offices
• Answer phones in a high-volume call center
• Regular, consistent, punctual attendance
• Other duties as assigned

Requirements

Required Skills / Abilities:

• Coordination skill to operate office phone, headphones, printers and calculators. Use of computers and related software applications.
• Highly proficient in MS Outlook, Word and Excel.
• High command of English grammar, usage, punctuation, and spelling. Exceptional communication skills
• Ability to work well under pressure and to exercise good judgment
• Strong attention to detail, organized and able to multitask and prioritize workload

Education and Experience:

• High School Diploma preferred
• High volume phone, call center and/or law firm experience is preferred
• Must type no less than 45 WPM
• Prior case management experience preferred

This is a Full-time in-office position Monday - Friday

Kisling, Nestico & Redick is an Equal Opportunity Employer