Client Intake Advocate — In-Office, Full-Time

The Thumbs Up Guys; North Charleston (SC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Bonus pay

In-office work

Job summary

The Thumbs Up Guys, a Charleston-based personal injury law firm, is hiring for a full-time Legal Case Consultant - Legal Intake. This in-office role supports the intake team, greeting callers warmly and gathering case details to determine eligibility.

Compensation ranges from $19 to $25 per hour with bonuses for signed cases. Availability on evenings and weekends is required; benefits and growth opportunities are highlighted in the role overview.

Qualifications

• Prior sales experience preferred. Must be able to sell the firm and our services.
• Bilingual a plus.
• Ability to provide empathy to potential clients.
• Conflict resolution skills.
• Call control.
• Prior customer sales experience is a plus.
• Excellent computer skills.
• Ability to handle disruptions in your day and re-focus.
• Ability to meet KPIs.
• Attention to detail and accuracy.
• Ability to problem-solve and think on your feet.
• Ability to work all hours is a must, which includes nights and weekends.
• Team player.

Responsibilities

• Answer incoming calls to the firm and quickly direct them to the appropriate party, whether it's a new intake to be completed by you, a current client needing to speak with their legal team, or a provider calling about a current case, etc.
• Build assurance and use empathy throughout the call as you gather contact information and case details, and verify that all information is correct to evaluate their potential case.
• Evaluate potential cases using our firm's case criteria.
• Assist potential new client with e-signing documentation, schedule investigators to meet with clients, or schedule them to come to one of our local offices to sign.
• If not a potential case, connect with referral partners.
• Exhibit good call control and flow; keep call times within targeted duration.
• Fill out all required fields for the intake in Lifity.
• Ask all questions; complete the questionnaire accurately.
• Use suggested phrases and selling points.
• Complete tasks by due dates.
• Assist in any other tasks for intake.

Skills

Sales experience

Bilingual

Empathy

Conflict resolution

Call control

Team player

Attention to detail

KPIs

Customer service

Computer skills

Tools

Lifity

Job description

The Thumbs Up Guys, a Charleston-based personal injury law firm, is hiring for a full-time Legal Case Consultant - Legal Intake. This in-office role supports the intake team, greeting callers warmly and gathering case details to determine eligibility.

Compensation ranges from $19 to $25 per hour with bonuses for signed cases. Availability on evenings and weekends is required; benefits and growth opportunities are highlighted in the role overview.