Legal Intake Specialist

Bighorn Law; North Charleston (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bonus pay

Career growth

Job summary

Bighorn Law in North Charleston, SC is hiring a full-time Legal Case Consultant for legal intake. You will be the first voice callers hear, greeting clients warmly and gathering essential information to determine case viability.

The role is in-office at our Charleston HQ with bonuses for each signed case and opportunities for career growth within a fast-paced personal injury team.

Qualifications

• Greet callers in a warm, welcoming manner.
• Accurately capture caller information and initial details.
• Maintain professionalism in all client interactions.

Responsibilities

• Answer inbound calls from potential clients and schedule next steps.
• Document intake details into the firm’s CRM.
• Follow up on messages and coordinate with attorneys as needed.

Skills

Customer service

Phone etiquette

Empathy

Communication

Education

No degree required

Tools

CRM software

Phone system

Job description

We are a growing Charleston Personal Injury Law Firm with a fast-paced team environment working with injured clients and their legal concerns.

We are currently hiring for full-time positions.

All members of the Intake Department must have availability to be staffed within the following shift times:

Monday - Friday: 11:30 am - 8 pm

Saturday: 8am - 4pm or 10am - 6pm

Sunday: 8 am - 4 pm or 10 am- 6 pm

This is a full-time, in-office position at our headquarters office in North Charleston, South Carolina.

In addition to the hourly rate of pay, our Intake Department is also given bonuses for each case they successfully sign.

Why you should apply (at a glance):

• Voted one of the Best Law Firms to Work For 2023
• Competitive benefits
• Company events
• Centralized local office
• Bonus pay
• Commitment to employee career growth
• Quarterly Departmental Awards/Excursions

Legal Case Consultant - Legal Intake

Role Objective:

You are the first voice anyone who calls our firm will hear, so it’s imperative that you greet callers with a warm, friendly, and welcoming demeanor. The objective of the full-time New Client Advocate is to leave every caller feeling appreciated, heard, and valued, regardless of whether we are able to take their case or not.