Client Implementation & Operations Analyst

OpenKrill; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Hire Hangar is seeking a detail-oriented Client Implementation & Operations Analyst to support the setup, configuration, and launch of new B2B client accounts within a fast-paced outsourcing environment. This full-time role sits at the intersection of client onboarding and internal operations in a remote-capable team.

You will build trackers, run pre-launch audits, monitor post-launch performance, and provide data-driven reporting to leadership, leveraging Google Sheets/Excel and collaboration

Qualifications

• Experience in a Client Implementation, Operations Analyst, or Technical Onboarding role within a BPO/outsourcing environment.
• Strong analytical skills across multiple systems and data sources.
• Experience building reports, trackers, and client implementation documentation.
• Proficiency in Google Sheets or Excel with formulas and data organization.
• Excellent written and spoken English with a professional communication style.
• Prior remote work experience with remote collaboration tools, ideally with US- or UK-based clients.

Responsibilities

• Assist with the technical and operational setup of new B2B client accounts, including configurations and tool integrations.
• Coordinate with onboarding, IT, and operations teams to capture and implement client requirements.
• Build and maintain implementation trackers, status reports, and client-facing documentation.
• Conduct pre-launch audits and quality checks to verify configurations meet client specs.
• Monitor post-launch performance data and flag anomalies to internal teams.
• Maintain records of client setups, configurations, and change requests in internal systems.
• Document implementation processes and contribute to onboarding playbooks and SOPs.
• Provide data-driven reporting to leadership on timelines, bottlenecks, and outcomes.

Skills

Analytical skills

Multi-system data handling

Reporting & documentation

Advanced Google Sheets/Excel

Effective communication

Remote collaboration

Tools

CRM platforms

Project management tools

Looker Studio / reporting

Google Workspace/Sheets

Slack/Zoom/GS Workspace

Job description

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Client Implementation & Operations Analyst (B2B / BPO)

Location: Remote

Time Zone: US Time Zones (EST–PST)

Role Overview

We are looking for a detail-oriented and tech-savvy Client Implementation & Operations Analyst to support the successful setup, configuration, and launch of new B2B client accounts within a BPO/outsourcing environment. This is a full-time, high-accountability role that bridges client onboarding and internal operations, ensuring that all systems, workflows, and reporting are accurately configured before and after go-live.

The ideal candidate is analytical, process-driven, and highly comfortable navigating multiple platforms and tools to deliver a smooth client implementation experience.

Key Responsibilities

• Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations
• Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented
• Build and maintain implementation trackers, status reports, and client-facing documentation
• Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications
• Monitor post-launch performance data and flag anomalies or gaps to the relevant internal teams
• Maintain accurate records of client setups, configurations, and change requests in internal systems
• Document implementation processes and contribute to the continuous improvement of onboarding playbooks and SOPs
• Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes

Required Qualifications

• Proven experience in a Client Implementation, Operations Analyst, or Technical Onboarding role within a BPO, outsourcing, or managed services environment
• Strong analytical skills with the ability to work across multiple systems and data sources simultaneously
• Experience building reports, trackers, and documentation to support client implementations
• Proficiency in Google Sheets or Excel, including formulas and data organization
• Excellent written and spoken English with a professional communication style
• Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US- or UK-based companies. Applications without this experience will not be considered.

Preferred Qualifications

• Experience supporting B2B client implementations in a BPO or outsourcing context
• Familiarity with CRM platforms, workflow automation tools, or system integration processes
• Exposure to QA processes, pre-launch audits, or compliance documentation
• Experience working alongside client-facing onboarding or account management teams

Tools & Technology

• Google Workspace (Sheets, Docs, Slides)
• CRM platforms (Salesforce, HubSpot, or similar)
• Project management tools (Asana, Monday.com http://Monday.com, or similar)
• Reporting and dashboard tools (Google Looker Studio or similar)
• Remote collaboration tools (Slack, Zoom, or similar)