Business Support Agent

HRCap, Inc.; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Remote work autonomy

Career progression opportunities

Job summary

HRCap, Inc. is seeking an analytical, highly organized Business Support Agent to join its fully distributed Global Business Operations division.

You will manage inbound B2B account inquiries, troubleshoot platform and billing workflows, and coordinate internal data pipelines to ensure a seamless commercial experience. This entry-level role offers total remote autonomy across time zones, exposure to enterprise data management, and a clear path into higher-level operations analysis or account

Qualifications

• Bachelor’s degree in Business Administration, International Trade, Communications, MIS, or equivalent.
• 0 to 2 years of professional experience; internships and project work valued.
• High comfort with cloud-based data apps, enterprise tracking systems, and MS Excel.
• Excellent verbal and written communication; professional etiquette with stakeholders.
• Self-starting, organized, and able to coordinate across distributed teams.

Responsibilities

• Serve as the primary contact for corporate client administrators across inbound inquiries.
• Diagnose and resolve account discrepancies and workflow bottlenecks with IT and product teams.
• Assist in corporate billing operations, PO processing, and invoicing routing.
• Maintain accurate client data records and monitor interaction metrics.
• Support SOPs, knowledge base updates, and internal playbooks.

Skills

Analytical thinking

Communication skills

Remote work discipline

Bilingual - Korean

Education

Bachelor’s degree in Business/related field

Tools

Salesforce

Jira

HubSpot

Zendesk

Job description

Our client is a high-growth, venture-backed enterprise scaling cloud-based business solutions, digital services, and operations infrastructure for commercial clients worldwide. We are seeking an analytical, highly organized Business Support Agent to join our fully distributed Global Business Operations division. In this critical, multi-faceted role, you will serve as the core operational anchor for our corporate clients—managing inbound B2B account inquiries, troubleshooting platform and billing workflows, and coordinating internal data pipelines to ensure a seamless commercial experience.

Why Join Us

• Total Remote Work Autonomy: Work from wherever you are most productive, utilizing a premium, cloud-based enterprise operational stack, virtual communication tools, and distributed team networks.
• B2B Career Launchpad: Move past repetitive consumer-facing customer service. This role positions you at the center of business operations, commercial accounting workflows, and enterprise data management, offering a direct path into high-level account management or operations analysis.

Responsibilities

• B2B Account Management & Support: Serve as the primary, highly professional point of contact for corporate client administrators, addressing inbound operational requests, account inquiries, and platform access configurations via email, chat, and video channels.
• Operational Troubleshooting: Diagnose and resolve systemic client account discrepancies, workflow bottlenecks, and user-permission constraints by collaborating directly with internal IT and product engineering groups.
• Billing & Transaction Auditing: Assist in managing corporate billing operations, processing purchase orders, reconciling transaction records, and routing invoicing issues to the corporate accounting department.
• Data Processing & Database Integrity: Maintain ultra-precise client data records across centralized enterprise platforms, inputting newly negotiated contract parameters and tracking corporate interaction metrics.
• SOP Optimization Support: Help design and update the internal knowledge-base infrastructure, drafting clear, scannable Standard Operating Procedures (SOPs), system FAQs, and internal team playbooks.

Requirements

Required

• Education: Bachelor’s degree in Business Administration, International Trade, Communications, Management Information Systems (MIS), or an equivalent business-quantitative or technical hybrid discipline.
• Experience Level: 0 to 2 years of professional experience. This is an entry-level professional track; robust corporate internships, university leadership roles, technical consulting projects, or experience handling business data sets are highly valued.
• Analytical Software Literacy: High operational comfort level utilizing cloud-based data applications, enterprise tracking systems, and spreadsheet platforms (MS Excel for sorting, filtering, and auditing data).
• Communication Polish: Exceptional verbal, written narrative, and active listening capabilities. You must possess the natural professional confidence and professional business etiquette required to interface with corporate stakeholders.
• Remote Accountability: A self-starting operator who excels at organizing a busy daily schedule, protecting sensitive client data privacy, and remaining highly accessible across distributed time zones.

Preferred

• Bilingual Language Fluency: Professional verbal and written proficiency in Korean is highly preferred to facilitate cross-border corporate alignment and coordinate seamlessly with international business accounts and hubs.
• Basic foundational familiarity with modern Customer Relationship Management (CRM) or enterprise ticket tracking platforms (such as Salesforce, Jira, HubSpot, or Zendesk).
• Visa Support: OPT / STEM OPT Validation & H1-B Sponsorship Provided
• Salary Range: $55,000 – $70,000 USD base structure + Operational Performance Bonuses, Remote Workspace Technology Allowances, and Premium Corporate Health, Dental, Vision, and Wellness Benefits.