Client Implementation Lead

Setpoint; City of Syracuse (NY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Stock options

Medical, dental, and vision coverage

401(k)

Disability insurance

Flexible vacation

Job summary

Setpoint, a provider of capital and technology infrastructure, is seeking an Implementation Manager to join the team. You will lead multi-stakeholder client implementations, ensuring clear communication and on-time delivery while partnering with internal and external teams.

The ideal candidate is highly organized, a strong writer and speaker, with a proven track record in delivering complex projects in banking or enterprise tech.

Qualifications

• 5+ years of experience in consulting, strategy, banking, enterprise technology, or a related client-facing role.
• Strong project management skills and the ability to manage multiple complex projects simultaneously.
• Excellent problem-solving abilities with a customer-centric mindset.
• Exceptional communication and interpersonal skills, with the ability to build trust across all levels of internal and external stakeholders.
• Flexibility and adaptability to navigate change and ambiguity in a fast-paced, dynamic environment, adjusting plans as needed to meet evolving client needs.

Responsibilities

• Lead project management efforts for multiple customer implementations, ensuring clear communication and strong relationships with internal and external stakeholders
• Implementation Oversight: Collaborate with clients and internal stakeholders to assess project scope, establish delivery milestones, and find and resolve ambiguity before it impacts the project.
• Workflow Optimization: Analyze current implementation processes and workflows to identify opportunities for improvement.

Skills

Project management

Client management

Communication

Problem-solving

Team collaboration

Adaptability

Independent thinking

Job description

Setpoint, a provider of capital and technology infrastructure, is seeking an Implementation Manager to join the team. You will lead multi-stakeholder client implementations, ensuring clear communication and on-time delivery while partnering with internal and external teams.

The ideal candidate is highly organized, a strong writer and speaker, with a proven track record in delivering complex projects in banking or enterprise tech.