Client HR Advisor I — Compliance & Handbook Solutions

Paychex Deutschland GmbH; Irving, Phoenix (TX, AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

Paychex Deutschland GmbH is seeking an HR consultant to provide expert guidance on human resource matters, handbook options, and compliance with state and federal employment laws. The role emphasizes building strong client relationships and delivering high-quality service.

You will address inquiries, stay updated on changes in labor laws, and collaborate with clients to implement compliant HR practices. This position supports handbook creation and-related projects while handling calls about

Qualifications

• Associate's Degree preferred.
• 1 year of experience in Client Service, Human Resources, HR Education, or combination of all.
• Innovation - Preferred
• Consulting - Preferred
• Customer Service - Preferred
• Operations - Preferred
• Communication - Preferred
• Outbound Calls - Preferred
• Billing - Preferred
• Labor Law - Preferred
• Overcoming Objections - Preferred
• Human Resource Management - Preferred
• Call Center Experience - Preferred
• Content Creation - Preferred
• Inbound Calls - Preferred
• New Product Development - Preferred
• Research And Development - Preferred

Responsibilities

• Advises clients regarding human resources matters, best practices, and employee handbook options.
• Addresses and resolves client inquiries and concerns about human resources and employment law, utilizing appropriate resources.
• Builds strong client relationships and provides high-quality service to maintain high client satisfaction and retention.
• Maintains knowledge of trends and changes in employment law legislation and conveys state and federal labor laws to internal partners and clients to maintain compliance.
• Offers innovative solutions or overcomes objections when resolving problems.
• Proactively and reactively follow up with clients as necessary regarding any HR or employment law topic.
• Supports client handbook creation and changes by partnering with clients to gather relevant information.
• Fields inbound and makes outbound calls to support clients with available products and services.
• Evaluates and responds to inquiries regarding client billing and account information.
• Participates in special projects as assigned.

Skills

Client Service

Human Resources

Communication

Outbound Calls

Billing

Labor Law

Call Center

Content Creation

Inbound Calls

New Product Development

Education

Associate's Degree - Preferred

Job description

Paychex Deutschland GmbH is seeking an HR consultant to provide expert guidance on human resource matters, handbook options, and compliance with state and federal employment laws. The role emphasizes building strong client relationships and delivering high-quality service.

You will address inquiries, stay updated on changes in labor laws, and collaborate with clients to implement compliant HR practices. This position supports handbook creation and-related projects while handling calls about