Sales Coordinator

Concord Hospitality Enterprises; Duluth (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401K options

Tuition assistance

Discounted hotel rates

Training & development programs

DST Dynamic Sales Training

Job summary

Concord Hospitality Enterprises is seeking a Sales Coordinator to be a primary contact for inbound sales inquiries and to support event bookings from pre-event to post-event execution.

You will coordinate room blocks, manage deadlines, communicate with clients, and learn the hotel’s sales systems and strategies to drive group business and ensure exceptional service.

Responsibilities

• Be one of the first points of contact for incoming sales calls and respond quickly and professionally to internal partners and external customers.
• Demonstrate excellent time management, self-motivation, proactive planning, and organizational focus on detail.
• Assist with or manage room blocks, reporting, client notifications of key dates (cut-off/payment schedules), group resumes, event orders and BEOs, billing details, and other administrative aspects of bookings.
• Track, detail, and communicate event particulars to internal partners and external clients for assigned events and groups.
• Gain knowledge of hotel food & beverage, function space, and AV requirements to support group/event success.
• Learn and use digital sales systems (Delphi, CI/TY, PMS, etc.) and align with hotel sales strategies; apply tools to meet team goals.
• Participate in internal meetings, calls, reporting, planning, training, and other communications required for this role.
• Collaborate with a unified, entrepreneurial mindset to support hotel and team objectives.
• Own career development and pursue training opportunities to grow talents and skills.

Job description

Description

Key Role Responsibilities:

Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.

Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.

Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).

Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.

As needed, gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.

Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.

Prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.

Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.

Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

• We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
• We provide Revenue Management and Digital Marketing support as well as amazing training, growth opportunities and excellent leadership. Our sales coordinators can enhance their earnings using our Business Referral Incentive Plan rewarding you for business discovered for our other Concord properties! Our company is huge proponents of training and development including our signature sales training – DST "Dynamic Sales Training" which all sales managers and Director of Sales attend in their first year in the company.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality