Client Growth & Upsell Specialist

Virtualite Business Process Outsourcing Services; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Career Growth Opportunities

Ongoing Training

Job summary

Virtualite Business Process Outsourcing Services is seeking a customer growth representative to drive revenue through account expansion, upselling, and client development. You will manage a portfolio of active client accounts and identify opportunities to grow each relationship.

Join a collaborative team where you will collaborate with onboarding and operations to ensure seamless service delivery, maintain CRM records, and present additional service solutions aligned with client goals.

Qualifications

• Experience in account management or customer growth is a plus but not required.
• Strong relationship-building and consultative selling skills.
• Comfortable managing multiple accounts and ongoing conversations.
• Goal-oriented, organized, and detail-focused.
• Strong verbal and written communication skills.

Responsibilities

• Manage a portfolio of active client accounts
• Identify upsell, cross-sell, and expansion opportunities
• Conduct consultative conversations to uncover evolving client needs
• Present additional service solutions that align with client goals
• Maintain accurate account notes, pipeline updates, and forecasts in CRM tools
• Collaborate with onboarding and operations teams to support seamless service delivery

Skills

Account management

Customer growth

Relationship building

Consultative selling

CRM proficiency

Job description

Virtualite Business Process Outsourcing Services is seeking a customer growth representative to drive revenue through account expansion, upselling, and client development. You will manage a portfolio of active client accounts and identify opportunities to grow each relationship.

Join a collaborative team where you will collaborate with onboarding and operations to ensure seamless service delivery, maintain CRM records, and present additional service solutions aligned with client goals.