Client Growth & Strategy Manager

Clover Agency; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Clover Agency in Jacksonville, FL is seeking an Account Manager to oversee client accounts, support the account management team, and ensure client satisfaction. The role blends client communication, project management, and strategic planning to drive successful campaigns.

You will build strong client relationships, coordinate with internal teams, and contribute to revenue growth through upselling and renewals.

Qualifications

• A bachelor's degree in fields such as Business, Marketing or related area.
• Familiarity with CRM software systems such as Salesforce is a plus.
• Excellent verbal and written communication skills, strong organizational abilities and time management.
• A basic understanding of sales processes and an interest in developing sales skills.
• Prior experience in sales or account management and ability to adapt to a dynamic work environment as client needs evolve.

Responsibilities

• Client Relationship Management: Build and maintain positive relationships with clients, acting as the primary point of contact and ensuring their needs and expectations are met.
• Client Communication: Regularly communicate with clients to understand their objectives, provide updates on project progress, and address any concerns or issues.
• Strategic Planning: Collaborate with the account management team to develop strategic plans for clients, outlining goals, timelines, and key performance indicators (KPIs).
• Cross-Functional Collaboration: Work closely with internal teams such as support, marketing, and operations to ensure successful campaign implementation.
• Problem-Solving: Identify and address any challenges that arise, finding effective solutions in collaboration with the team.
• Upselling and Renewals: Identify opportunities to upsell services with existing clients, contributing to Cognition Digital's revenue growth.

Skills

Communication skills

CRM familiarity

Organizational skills

Sales process understanding

Education

Bachelor's degree in Business, Marketing or related area

Job description

Clover Agency in Jacksonville, FL is seeking an Account Manager to oversee client accounts, support the account management team, and ensure client satisfaction. The role blends client communication, project management, and strategic planning to drive successful campaigns.

You will build strong client relationships, coordinate with internal teams, and contribute to revenue growth through upselling and renewals.