Account Manager (On Site)

Clover Agency; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Clover Agency in Jacksonville, FL is seeking an Account Manager to oversee client accounts, support the account management team, and ensure client satisfaction. The role blends client communication, project management, and strategic planning to drive successful campaigns.

You will build strong client relationships, coordinate with internal teams, and contribute to revenue growth through upselling and renewals.

Qualifications

• A bachelor's degree in fields such as Business, Marketing or related area.
• Familiarity with CRM software systems such as Salesforce is a plus.
• Excellent verbal and written communication skills, strong organizational abilities and time management.
• A basic understanding of sales processes and an interest in developing sales skills.
• Prior experience in sales or account management and ability to adapt to a dynamic work environment as client needs evolve.

Responsibilities

• Client Relationship Management: Build and maintain positive relationships with clients, acting as the primary point of contact and ensuring their needs and expectations are met.
• Client Communication: Regularly communicate with clients to understand their objectives, provide updates on project progress, and address any concerns or issues.
• Strategic Planning: Collaborate with the account management team to develop strategic plans for clients, outlining goals, timelines, and key performance indicators (KPIs).
• Cross-Functional Collaboration: Work closely with internal teams such as support, marketing, and operations to ensure successful campaign implementation.
• Problem-Solving: Identify and address any challenges that arise, finding effective solutions in collaboration with the team.
• Upselling and Renewals: Identify opportunities to upsell services with existing clients, contributing to Cognition Digital's revenue growth.

Skills

Communication skills

CRM familiarity

Organizational skills

Sales process understanding

Education

Bachelor's degree in Business, Marketing or related area

Job description

Clover is a leading digital advertising agency helping brands maximize their online presence. We combine innovative strategies, cutting-edge technology, and data-driven insights to deliver high-impact campaigns across multiple channels. Our team is passionate about growth, performance, and client success.

What We're Looking For:

As an Account Manager, you will be responsible for overseeing and managing client accounts, providing support to the account management team, and ensuring client satisfaction. This role involves a mix of client communication, project management, and strategic planning. To succeed as a account manager, you should possess excellent communication and interpersonal skills, as building strong relationships with clients is paramount.

Strong organizational abilities and attention to detail will help you manage multiple projects effectively. Additionally, having a good understanding of marketing and advertising concepts will enable you to provide valuable insights to clients and contribute to the success of their campaigns.

As you gain experience and demonstrate your capabilities, you may have the opportunity to advance to a more senior role, where you will take on more significant responsibilities and manage larger client portfolios.

Key Responsibilities:

• Client Relationship Management: Build and maintain positive relationships with clients, acting as the primary point of contact and ensuring their needs and expectations are met.
• Client Communication: Regularly communicate with clients to understand their objectives, provide updates on project progress, and address any concerns or issues.
• Strategic Planning: Collaborate with the account management team to develop strategic plans for clients, outlining goals, timelines, and key performance indicators (KPIs).
• Cross-Functional Collaboration: Work closely with internal teams such as support, marketing, and operations to ensure successful campaign implementation.
• Problem-Solving: Identify and address any challenges that arise, finding effective solutions in collaboration with the team.
• Upselling and Renewals: Identify opportunities to upsell services with existing clients, contributing to Cognition Digital's revenue growth.

Qualifications:

• A bachelors degree in fields such as Business, Marketing or related area
• Familiarity with CRM software systems such as Salesforce is a plus
• Excellent verbal and written communication skills, strong organizational abilities and being able to manage time effectively
• A basic understanding of sales processes and an interest in developing sales skills
• Prior experience in sales or account management and ability to adapt to a dynamic work environment as client needs evolve

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technologies and make a significant impact.
• A collaborative and supportive work environment.
• Professional development and growth opportunities.
• Ability to work from our brand new Jacksonville office.