Client Growth & Experience Specialist

Global-Water-Technology; Louisville (KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

BPB bonus plan

Technical sales training

Professional development reimbursement

Career growth

Cross-functional exposure

Industry stability

Job summary

Global Water Technology, Inc. seeks a Client Development & Experience Representative to support new client development and enhance relationships with existing clients.

You will work closely with regional teams to generate opportunities, ensuring follow-through and proactive communication while aligning with W&E and account management. The role blends client development with client experience activities, requiring outbound prospecting, relationship-building, and collaboration across Sales &

Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• 1–5 years of experience in sales, business development, client experience, customer success, account management, professional services, or a related client-facing role.
• Excellent written and verbal communication skills with the ability to engage professionally with prospective clients, existing clients, and internal personnel at multiple organization levels.
• Strong interpersonal and relationship-building abilities with a natural curiosity and willingness to listen, ask thoughtful questions, and understand client needs.
• Proficient with CRM software, Microsoft Office, LinkedIn, and other sales and business technology platforms.
• Self-motivated, accountable, and able to manage multiple prospective and existing client activities simultaneously.

Responsibilities

• Research prospective clients within assigned geographic regions, market segments, and industry verticals and maintain targeted prospect lists aligned with regional growth objectives.
• Identify facility owners, engineers, contractors, consultants, property managers, and other key decision makers and influencers.
• Utilize CRM, LinkedIn, industry databases, marketing campaigns, referrals, networking, and other approved resources to identify prospective opportunities.
• Conduct outbound phone calls, email campaigns, LinkedIn outreach, and other prospecting activities to establish new relationships and generate qualified opportunities.
• Engage prospective clients to understand their needs, challenges, existing programs, and opportunities where GWT's technical expertise and services may create value.
• Qualify prospective opportunities using established criteria and sales development processes.
• Schedule and coordinate meetings with Business Development Representatives, Account Managers, and other regional personnel.
• Maintain follow-up with prospective clients and transition qualified opportunities to appropriate W&E personnel.

Skills

Outbound prospecting

CRM proficiency

Relationship building

Communication skills

Team collaboration

Industry knowledge

Education

Bachelor's degree in Business, Marketing, Communications, Engineering, or related discipline

Tools

CRM software

LinkedIn

Microsoft Office

Job description

Global Water Technology, Inc. seeks a Client Development & Experience Representative to support new client development and enhance relationships with existing clients.

You will work closely with regional teams to generate opportunities, ensuring follow-through and proactive communication while aligning with W&E and account management. The role blends client development with client experience activities, requiring outbound prospecting, relationship-building, and collaboration across Sales &